Experience
- 2 to 6 years
- The applicants should have experience in the following business area(s): Hospital, Travel Agency
Education
- Bachelor/Honors
Requirements
- 2 to 6 years
- The applicants should have experience in the following business area(s): Hospital, Travel Agency
Skills Required
Additional Requirements
- Age 22 to 50 years
- Minimum 2 years of hands-on experience in Medical Tourism, Overseas Medical Treatment Coordination, or International Patient Services is mandatory.
- Excellent proficiency in spoken and written English is mandatory, as the position requires regular professional communication with international hospitals through email, phone, and other official channels.
- Candidates with previous experience in medical tourism companies, international hospital referral offices, or international patient departments will receive preference.
- Practical experience coordinating patients with hospitals in Thailand, China, Singapore, India, or Sri Lanka will be an added advantage.
- Must have practical knowledge of international hospital appointments, medical report coordination, treatment inquiries, cost estimates, and medical visa documentation.
- Strong patient counseling, interpersonal communication, negotiation, and problem-solving skills.
- Proficiency in professional email correspondence, MS Office, Google Workspace, and CRM or patient management systems.
- Ability to independently manage multiple patient cases, maintain accurate records, and meet deadlines.
- Must be responsible, proactive, patient-focused, and capable of working with minimal supervision.
- Shortlisted candidates may be required to complete an English communication assessment and a practical patient coordination test.
Responsibilities & Context
About CareFly BD
CareFly BD is a Bangladesh-based medical tourism and international healthcare coordination company facilitating overseas medical treatment in Thailand, China, Singapore, India, and Sri Lanka. We support patients with international hospital appointments, medical inquiries, treatment coordination, medical visa assistance, travel arrangements, and post-treatment follow-up.
Job Context
We are seeking an experienced and responsible Patient Relations Executive to independently manage patient coordination activities and communicate with international hospitals.
The selected candidate will oversee the complete patient journey, from initial inquiry and medical report coordination to hospital appointments, treatment arrangements, medical travel, and post-treatment follow-up.
Previous hands-on experience in Medical Tourism or International Patient Coordination is mandatory. Excellent spoken and written English proficiency is essential for this role.
Key Responsibilities
Patient Relations & Case Management
Handle patient inquiries through phone calls, WhatsApp, social media, and website channels.
Understand patient requirements, provide professional guidance, and manage cases from initial inquiry to treatment completion.
Maintain regular patient communication, follow-ups, and service quality.
Convert qualified inquiries into confirmed hospital appointments and treatment coordination cases.
International Hospital Coordination
Communicate professionally with overseas hospitals and international patient departments through email, phone, and other official channels.
Coordinate specialist appointments, medical report evaluations, treatment estimates, second opinions, teleconsultations, and hospital admissions.
Maintain effective relationships with international hospital representatives.
Medical Visa & Travel Coordination
Coordinate hospital invitation letters and necessary medical visa documentation.
Assist patients with medical travel arrangements, including flights, accommodation, airport transfers, and interpreter services through relevant service providers.
Follow up on patient travel schedules, hospital visits, and admission arrangements.
Operations, Documentation & Reporting
Maintain accurate patient records, case updates, and follow-up schedules using CRM systems or spreadsheets.
Coordinate with hospitals, internal teams, and external service providers to ensure smooth operations.
Prepare daily and weekly reports covering inquiries, confirmed appointments, ongoing cases, and patient conversions.
Support management in improving operational efficiency, patient satisfaction, and business growth.
Ensure strict confidentiality of patient information and medical documents.
Work Location
CareFly BD – Banani Office
Abedin Tower (Level 5, Room 516), 35, Road No. 17, Kamal Ataturk Avenue, Banani C/A, Dhaka – 1213.
Job Other Benifits
Competitive salary based on qualifications, relevant experience, and English communication proficiency.
Performance-based incentives as per company policy.
Festival bonuses and other benefits as per company policy.
Opportunity to work with international hospitals and healthcare providers.
Professional growth and career development opportunities.