Receptionist

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

Minimum Graduate from any reputed and recognized University. Hospitality degree will get preference.

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

• Minimum 02 years of practical working experience in the Reception Section preferably a leading 4 or 5 Star Hotel.

• Ability to handle and resolve all guest queries, complaints, problem, disturbances, and special request and any other issues that may arise as and when required basis in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• Should possess strong networking capability, entertaining clients, ability to plan ahead and ready to work under pressure.

• Not more than 30 (thirty) years of age as of Last date of submitting the application.

• Age & Experience limit may be relaxed for extraordinary candidates as per the discretion of the Management.

• Other Requirements:

• Presentable personality, well groomed, courteous and excellent inter-personal relationship skills.

• Fluent in spoken & written English and Bangla as well as very good in listening. Other language proficiency will be counted as an added advantage.

• Familiar with MS Office package and Internet Browsing.

• Should have international Business decorum/ethics.

• Should have a “Can Do Attitude”.

• Confident to work independently with minimum supervision and ready to work in shifts.

Pan Pacific Sonargaon Dhaka, a 5-Star Hotel in Dhaka, Bangladesh; is being operated by Pan Pacific Hotels Group, Singapore and a member of the Global Hotel Alliance encompassing over 450 upscale and luxury hotels & resorts globally.

We are inviting applications from Bangladeshi Nationals for the following positions of the Front Office Department. The candidates must fulfill the following criteria to qualify for the position:

Responsibility:

Receptionist shall be the sole responsible to provide welcoming atmosphere to valued guests with great smile and provide warm assistance efficiently, courteously and professionally in all Front Office related functions. The incumbent has to perform the following duties but not limited to, as follows:

• Welcome and greet guests with a warm and professional attitude.

• Handle guest check-in and check-out procedures efficiently.

• Provide accurate information about hotel facilities, services, and local attractions.

• Manage guest requests, inquiries, and complaints professionally.

• Handle telephone calls, emails, reservations, and guest correspondence as required.

• Coordinate with Housekeeping, Concierge, Food & Beverage, and other departments to fulfill guest requirements.

• Handle cash, credit card transactions, and other payment-related procedures where applicable.

• Maintain a high standard of personal grooming, etiquette, and professional conduct.

• Ensure compliance with hotel policies, SOPs, and guest-service standards.

• Promote guest satisfaction and contribute to a positive overall guest experience.

• Use OPERA-Property Management System in particular with the Reservation, Front Desk, In House, Cashiering and Report screens.

• Thoroughly familiar with the room status system and keeps it up to date.

• Remains familiar & up to date regarding current selling strategies.

• Possess a thorough knowledge of the Property especially the layout and facilities in each guestroom, restaurant locations and hours of operation and function.

• Prepare daily Recapitulation, Room Earning Sheet, Three day’s Forecast, and Special Rate List etc. as per requirement of the supervisor.

• Maintaining regular coordination with the Housekeeping Department for the smooth operation of the guest room allocation as well as create a homely atmosphere for the guests.

• Any other lawful assignment given by the competent authority as and when requirement basis.

Job Facilities: Competitive salary package with other admissible benefits.