Experience
- At least 3 years
- The applicants should have experience in the following business area(s): Freight forwarding
Education
Bachelor’s degree in Supply Chain Management, Procurement, Business Administration or related field. Reputed Public & Private University Preferred. (DU, JU, JNU, CU, RU, KU, NSU, IUB, AIUB, BRAC).
MBA/EMBA from a reputed university will be preferred.
Requirements
- At least 3 years
- The applicants should have experience in the following business area(s): Freight forwarding
Additional Requirements
- Age 25 to 35 years
Skills & Expertise
Sea Freight, Email Communications, Freight forwarding knowledge, freight forwarding sales, Ocean Freight, Supply Chain Management.
Computer Skills:
Proficient in MS Office (Word, Excel), email communication, and specialized freight forwarding/logistics software.
Responsibilities & Context
Planet Freight Services Ltd. a concern of Topstar Group, established in 1997, has grown into a leading freight forwarding company by consistently delivering high-quality logistics services. The company continuously invests in employee training, modern technology, and updated business practices to meet the evolving demands of global trade. With an experienced workforce and advanced infrastructure, it provides reliable, efficient, and customer-focused omni-channel logistics solutions.
Key Responsibilities
Communicating with customers through various channels.
Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
Follow up SOP for every customer.
Booking follow-up, contacting shipper / buying house for booking (with all Proper information) providing the required dummy/freight certificate to the shipper.
Responding promptly to customer inquiries.
Reporting EDI/DSR on time.
Ensure customer satisfaction and provide professional customer support.
Ensure follow-up with the vendor for custom status and shipping documents.
Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only.
Sometime over the phone for urgent consignments.
Ability to meet deadlines while maintaining a professional attitude.
Always maintain a positive and professional attitude toward customers.
Perform all other duties as assigned.
Job Other Benifits
Mobile bill, Provident fund, Medical allowance
Salary & benefits: Negotiable (Based on Qualifications, Experience and Performance).
Festival Bonus
Other benefits as per company policy