Sr. Officer, Customer Service
Job Description
Title: Sr. Officer, Customer Service
Company Name: A. K. Khan Telecom Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Listen and respond to customers' needs and concerns.
∎ Resolve customer complaints via phone, email.
∎ Provide first level contact and convey resolutions to customer issues.
∎ Properly escalate unresolved queries to technical & Sales team and Concerns.
∎ Follow up with customers, provide feedback and see problems through to resolution.
∎ Maintain database of product and services users/customers accordingly.
Additional Requirements:
∎ Age 24 to 30 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management.
∎ The Applicants should have experience in the following business area(s): ISP, IT.
∎ Able to work independently and efficiently to meet deadlines.
∎ Able to promptly answer support related email, phone calls and other electronic communications.
∎ Proficient in Internet related applications such as E-Mail clients and Web Browsers.
∎ Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Salary: Tk. 14000 - 16000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity, Medical allowance
∎ Festival Bonus: 2
∎ As per the company's policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Oct 2022
Company Information:
∎ 8 Oct 2022
∎ A. K. Khan Telecom Ltd.
∎ Address : Uday Tower (9th floor), Plot No.-57 & 57/A, Gulshan - 1, Dhaka - 1212.
∎ Web : http://aktelecom.net/
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 16th Oct 2022
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