Education
- Diploma
- Higher Secondary
- Bachelor/Honors
- Masters
Skills Required
Additional Requirements
- Age 18 to 40 years
Responsibilities & Context
Job Context
We are looking for a dynamic, customer-focused, and energetic Call Center / Customer Support Executive to join our team. The ideal candidate will act as a liaison, provide product/services information, answer inquiries, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Job Responsibilities
Customer Support & Inquiry Handling: Handle inbound and outbound calls, emails, and live chat inquiries from customers in a professional, polite, and timely manner.
Problem Solving & Troubleshooting: Identify customer needs, clarify information, research every issue, and provide effective solutions and alternatives.
Order & Account Management: Process customer orders, forms, requests, and maintain accurate records of customer interactions, transactions, comments, and complaints.
Product/Service Knowledge: Build a comprehensive understanding of company products, services, and policies to provide accurate information to customers.
Complaint Escalation: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Feedback Collection: Gather customer feedback and insights to help improve overall service quality and product offerings.
Target Achievement: Meet personal/team qualitative and quantitative target metrics related to call handling time, customer satisfaction scores, and resolution rates.
Job Other Benifits
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2