Education
- Bachelor/Honors
Additional Requirements
- Age 22 to 30 years
- Only Male
Responsibilities & Context
Manage day-to-day communication with U.S.-based clients through email, live chat, and phone calls.
Respond to client inquiries professionally, accurately, and within established response timeframes.
Maintain accurate and up-to-date client records, communication logs, support tickets, and follow-up documentation.
Coordinate effectively with internal departments to investigate, manage, and resolve client issues from start to finish.
Build and maintain strong, long-term client relationships through professional communication and exceptional customer service.
Monitor pending requests, ensure timely follow-ups, and maintain proper communication until issues are resolved.
Prepare basic daily and periodic reports on client interactions, service requests, and outstanding issues.
Maintain a high standard of professionalism, accountability, and customer satisfaction in all client interactions.
Employment Information
Employment Status: Full-Time
Workplace: Work at Office (On-site)
Working Shift: Night Shift
Office Hours: 7:30 PM – 5:00 AM (Bangladesh Standard Time)
Educational Requirements
No formal educational qualification is mandatory.
Candidates with strong English communication skills and practical computer knowledge are encouraged to apply.
Experience Requirements
Freshers are strongly encouraged to apply.
Previous experience in customer service, client communication, email support, or call handling will be considered an advantage.
Candidates with the ability to learn quickly and adapt to a professional working environment are preferred.
Additional Requirements
Excellent command of American English across speaking, writing, listening, and reading.
Strong verbal and written communication skills with clear American English pronunciation.
Good computer literacy, typing speed, and proficiency in handling emails, online platforms, and business communication tools.
Ability to understand and communicate effectively within U.S. business culture and professional standards.
Strong problem-solving skills, attention to detail, and the ability to handle multiple tasks efficiently.
Professional attitude, patience, reliability, and a strong sense of responsibility.
Willingness and flexibility to work according to U.S. business hours, including applicable U.S. holidays when required.
Candidates from English-medium educational backgrounds will receive preference.
Important Notice for Applicants
English proficiency is a critical requirement for this position.
This role involves direct communication with U.S.-based clients. Applicants must be confident and proficient in American English, particularly in speaking and writing.
Please do not apply if you are not confident in your English communication skills.
We are looking for candidates who can communicate naturally, professionally, and confidently with American clients.