Customer Service & Marketing Executive

• A bachelor’s degree in Business Administration, Marketing, Management, English, or a related field is preferred.

• Candidates with relevant practical experience and skills may also be considered.

Required Skills & Competencies:

• Strong communication and interpersonal skills.
• Good command of written and spoken Bangla and English.
• Proficiency in using Facebook, WhatsApp, email, Microsoft Office, or Google Workspace.
• Practical knowledge of Canva for designing social media posts, promotional materials, and marketing content.
• Familiarity with social media management and digital marketing tools for content creation, audience engagement, and lead generation.
• Knowledge of Facebook Business Suite, Meta Business tools, and basic digital advertising is an advantage.
• Strong customer handling, follow-up, and relationship-building skills.
• A proactive, organized, and target-oriented mindset.
• Interest in logistics, freight forwarding, sales, and digital marketing.

Job Location: Uttara Sector 04, Dhaka-1230, Bangladesh

Working Hours: 9:00 AM – 6:00 PM.

Key Responsibilities:

Customer Service & Relationship Management

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and social media.
• Build and maintain strong relationships with prospective and existing customers through accurate information and timely follow-ups.
• Provide shipment updates, coordinate customer requirements, and deliver effective after-sales support.
• Handle customer complaints and service-related issues professionally in coordination with the relevant teams.
• Maintain regular communication with customers to encourage repeat business and long-term relationships.

Sales & Business Development

• Proactively identify, approach, and acquire new customers, including retailers, wholesalers, distributors, and businesses importing goods from China.
• Generate qualified sales leads through outbound calls, social media, networking, referrals, and other business development activities.
• Promote Company logistics services, including air freight, sea freight, and door-to-door shipping from China to Bangladesh.
• Understand customers’ shipping requirements, prepare quotations, negotiate where appropriate, and follow up to convert inquiries into confirmed shipments.
• Manage the sales process from initial contact and lead generation to customer conversion and ongoing relationship management.
• Achieve assigned sales targets and contribute directly to customer acquisition, revenue growth, and business expansion.

Marketing & Reporting

• Prepare social media content, promotional materials, and marketing campaigns to generate customer inquiries and sales opportunities.
• Support the company’s online marketing activities and improve brand visibility across relevant digital platforms.
• Maintain accurate records of leads, customer interactions, quotations, follow-ups, and sales performance.
• Prepare regular reports on sales activities, lead conversion, customer feedback, and business development progress.

Monthly Salary: BDT 16,000-30,000, depending on qualifications and experience. Sales Incentives: Performance-based incentives for achieving sales targets and generating business. Festival Bonuses: Two festival bonuses per year. Annual Salary Review: Salary review and increment based on performance and company policy. Free Lunch: Lunch provided at no cost. Mobile Bill Allowance: Support for work-related mobile communication expenses. Weekly Holiday: Saturday. Professional Development: Practical experience in logistics, international trade, customer service, sales, and marketing. Career Growth: Opportunities to develop business development, sales, and client management skills.