Education
- Bachelor/Honors
Bachelor’s degree in any discipline.
Additional Requirements
Good communication and presentation skills.
Comfortable with conducting product/software demonstrations.
Basic knowledge of MS Office/Google Workspace.
Strong customer handling and problem-solving ability.
Ability to communicate professionally in both Bangla and English.
Smart, confident, responsible, and positive attitude.
Freshers with good communication skills are encouraged to apply.
Experience in Sales, Customer Support, Business Development, or Software/IT-related roles will be an advantage.
Skills
Customer Relationship Management
Product Demonstration
Presentation & Communication
Customer Handling
Follow-up & Coordination
Problem Solving
Basic Computer Skills
Responsibilities & Context
Job Summary
We are looking for a proactive, confident, and customer-focused Demo & Customer Success Executive to join our team. The selected candidate will be responsible for conducting software/product demonstrations, understanding customer requirements, providing proper guidance, and ensuring a positive customer experience.
Key Responsibilities
Conduct product/software demos for prospective and existing customers.
Understand customer requirements and explain suitable products or solutions.
Communicate product features, benefits, pricing, and usage clearly.
Handle customer queries and provide timely support.
Follow up with customers after demonstrations and maintain regular communication.
Coordinate with the Sales, Technical, and Customer Support teams to resolve customer issues.
Maintain customer records, feedback, demo reports, and follow-up status.
Assist customers during onboarding and ensure smooth product adoption.
Collect customer feedback and communicate it to the relevant team.
Build and maintain positive relationships with customers.
Support the sales team in converting leads into customers.
Perform other customer success and business-related tasks assigned by management.
Job Other Benifits
Salary: Negotiable, depending on experience and qualifications.
Performance-based incentives
Career growth opportunities
Training and professional development
Friendly working environment