Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s): Advertising Agency, Call Center, Computer Hardware/Network Companies, Engineering Firms, IT Enabled Service, Web Media/Blog
Education
- Bachelor of Business Administration (BBA)
- Bachelor of Science (BSc)
Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): Advertising Agency, Call Center, Computer Hardware/Network Companies, Engineering Firms, IT Enabled Service, Web Media/Blog
Skills Required
Additional Requirements
- Age 23 to 40 years
- Only Female
Responsibilities & Context
As an Executive/Senior Executive in Business Relations, you will be responsible for building, nurturing, and managing strategic relationships with clients, partners, and stakeholders. You will serve as a key liaison between the company and its business network, working to enhance customer satisfaction, explore new business opportunities, and ensure long-term engagement and growth.
Customer Relationship Management: Serve as the main point of contact for key clients and customers.
Maintain regular communication to ensure customer satisfaction and long-term engagement.
Handling Inquiries & Complaints: Address customer questions, concerns, and complaints in a timely and professional manner.
Resolve issues effectively to maintain customer trust and loyalty.
Client Follow-Up: Follow up with clients after sales or service to ensure satisfaction.
Collect feedback to improve products, services, and overall customer experience.
Sales & Support Coordination: Collaborate with the sales and support team to ensure smooth service delivery.
Assist in up-selling or cross-selling relevant products or services.
Record Keeping & CRM Updates: Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.
Update customer profiles regularly to track needs and preferences.
Retention & Loyalty Building: Develop strategies to improve customer retention and reduce churn.
Organize customer appreciation events or loyalty programs as needed.
Market & Client Research: Gather insights on customer behavior and expectations.
Identify opportunities for service or product improvement based on client feedback.
Reporting: Prepare reports on customer feedback, complaints resolution, and satisfaction trends.
Present findings and suggestions to management.
Understanding Graphics Requirements for Social Media Platforms (Facebook, Instagram, YouTube, etc.)
Understanding Graphics Requirements for Digital Marketing.
Demonstation products and presentation technical intro on Camera to make short videos/images for YouTube, Integra, Facebook Ad, LinkedIn etc.
Minimum knowledge of the English language is a must to understand work requirements.
Job Other Benifits
- T/A,Mobile bill,Tour allowance,Provident fund,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
- Lunch Facilities: Partially Subsidize