Job Description

Title: Junior Executive - Call Centre (part time)

Company Name: Renssoft Solutions Limited

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Part-time

Educational Requirements:
∎ Bachelor degree completed or running in any relevant subject.

Job Context:
∎ Renssoft Solutions Ltd." is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology where it`s needed the most, the entire Healthcare eco-system of Bangladesh.
∎ We are looking for a Call Centre Jr. Executive to join our team on part time basis. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call center services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled
∎ Website: www.doctorkoi.com
∎ House 16/A, 8th Floor (B8), Road 7, Dhanmondi, Dhaka 1209, Bangladesh
∎ Part-time (2pm-8pm (including break time)

Job Responsibilities:
∎ Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
∎ Manage online customer queries.
∎ Need to handle incoming and outgoing calls.
∎ Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Collect customer feedback by calling them.
∎ Prepare reports as per requirement.
∎ Other works assigned by the management.

Additional Requirements:
∎ 6 months of experience in this field of work
∎ Excellent command in English writing skill
∎ Skillset: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
∎ Dynamic leadership and participatory management system.

Salary: Tk. 8000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Comprehensive benefits packages in accordance with company policy.
∎ Opportunities for professional growth and career advancement and performance-based promotions.
∎ Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
∎ Employee recognition programs to celebrate achievements and contributions.
∎ Weekly one holiday and Govt Holidays.
∎ Festival Bonus: 2 (Yearly).
∎ Full time employment offers are based on performance.
∎ Lunch Facilities: Partially Subsidize
∎ Unlimited Tea , snacks.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Dec 2023

Company Information:
∎ 7 Nov 2023
∎ Renssoft Solutions Limited

Category: Office Secretary/ Regulatory affairs

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Source: bdjobs.com

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