Manager, Customer Care
Job Description
Title: Manager, Customer Care
Company Name: Zakia Memorial Hospital
Vacancy: --
Location: Dhaka
Salary: Tk. 30000 - 60000 (Monthly)
Published: 18 Mar 2024
Additional Requirements:
∎ Experienced person will be preferable.
∎ Minimum of 3 years of experience in a customer service management role, preferably in a healthcare or hospitality setting.
∎ Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
∎ Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, staff, and other stakeholders.
∎ Proven track record of problem-solving and conflict resolution in a customer-facing environment.
∎ Proficiency in customer relationship management (CRM) software and other relevant technology tools.
∎ Knowledge of healthcare regulations and compliance requirements related to customer service.
∎ Ability to prioritize tasks, manage time effectively, and work well under pressure.
∎ Empathy, compassion, and a genuine commitment to delivering exceptional patient care.
∎ Skills & Expertise: MIS Software Effective communication skills
∎
Requirements:
Responsibilities & Context:
∎ Lead and manage the customer service team, including hiring, training, and performance evaluation.
∎ Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
∎ Handle escalated customer inquiries and complaints in a timely and professional manner, striving for swift resolution and customer satisfaction.
∎ Monitor customer service metrics, such as response times, satisfaction scores, and resolution rates, and implement initiatives to improve performance.
∎ Collaborate with other departments to address patient concerns and improve overall service delivery.
∎ Analyze patient feedback and identify trends or areas for improvement, recommending solutions to enhance the patient experience.
∎ Stay informed about industry trends and best practices in customer service and incorporate innovative approaches into our practices.
∎ Foster a positive and supportive work environment that promotes teamwork, collaboration, and continuous improvement.
∎ Maintain confidentiality and adhere to ethical standards in handling patient information and interactions.
Compensation & Other Benefits:
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Zakia Memorial Hospital
∎ Plot- 1,2,3 Kolwalapara, Main road (BNSB Bhaban), Mirpur-1, Dhaka
Address::
∎ Plot- 1,2,3 Kolwalapara, Main road (BNSB Bhaban), Mirpur-1, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Apr 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 17th Apr 2024
Similar Jobs
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Tele Sales Marketing Executive
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Support and Sales Executive
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group