Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s): Travel Agency, Tour Operator
Education
- Bachelor/Honors
Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s): Travel Agency, Tour Operator
Additional Requirements
- Age 25 to 50 years
Minimum 05 years of practical experience in the travel and tourism industry.Strong managerial experience in handling complete travel agency operations.Excellent knowledge of international and domestic air ticketing.Practical experience with GDS systems (Amadeus, Sabre, Galileo).Strong knowledge of visa processing for major international destinations.Expertise in hotel reservations and tour package operations.Proven experience in airline capping, credit facilities, and supplier management.Excellent leadership, communication, negotiation, and problem-solving skills.Ability to work under pressure and manage multiple operational activities simultaneously.Strong computer skills and proficiency in MS Office.
Responsibilities & Context
Key Job Responsibilities
1. Air Ticketing & Reservation Management
Supervise and manage the complete air ticketing operations.
Oversee domestic and international air ticket reservations, issuance, reissuance, refunds, and cancellations.
Ensure efficient use of GDS platforms such as Amadeus, Sabre, Galileo, or other relevant reservation systems.
Monitor ticketing accuracy, fare rules, baggage allowances, and airline policies.
Ensure timely issuance of tickets and provide effective solutions for urgent ticketing requirements.
Maintain strong relationships with airline representatives, consolidators, and ticketing partners.
2. Visa Processing & Documentation
Supervise visa processing operations for different countries.
Ensure proper preparation, verification, and submission of visa applications and supporting documents.
Monitor visa application procedures, appointment schedules, embassy requirements, and processing timelines.
Guide the visa processing team regarding documentation and country-specific visa requirements.
Ensure professional client communication and timely updates on visa applications.
Maintain accurate records of visa applications and processing status.
3. Hotel Booking & Accommodation Management
Supervise domestic and international hotel reservation operations.
Manage hotel bookings through online travel platforms, hotel suppliers, and direct hotel contacts.
Negotiate competitive corporate and wholesale hotel rates.
Ensure proper handling of booking confirmations, amendments, cancellations, and refunds.
Develop and maintain relationships with hotels, resorts, and accommodation providers.
Ensure customer satisfaction through efficient reservation management.
4. Tours & Travel Operations
Plan, organize, and supervise domestic and international tour packages.
Develop attractive travel itineraries, tour quotations, and customized travel packages.
Coordinate transportation, accommodation, sightseeing, tour guides, and other travel arrangements.
Manage group tours, corporate tours, family holidays, honeymoon packages, and international holiday packages.
Ensure smooth execution of tours from booking to completion.
Monitor tour costs, profitability, service quality, and customer feedback.
5. Airline Capping & Credit Management
Manage and monitor airline capping facilities, credit limits, and ticketing permissions.
Maintain effective relationships with airlines, BSP partners, consolidators, and ticketing vendors.
Monitor airline credit utilization, sales targets, ticketing limits, and outstanding payments.
Ensure proper utilization of airline capping facilities to maximize business opportunities.
Coordinate with airlines and relevant authorities for capping increases, renewals, and related operational matters.
Maintain proper documentation and regular reporting of airline credit and capping positions.
6. Team Management & Operational Leadership
Lead, supervise, and motivate the air ticketing, visa, hotel booking, and tour operations teams.
Allocate responsibilities and monitor individual and departmental performance.
Establish standard operating procedures (SOPs) for all operational activities.
Provide training and guidance to improve employees' technical and customer service skills.
Ensure operational efficiency, accountability, and timely service delivery.
7. Business Development & Vendor Relationship
Identify new business opportunities and develop strategic relationships with airlines, hotels, tour operators, and travel suppliers.
Support the sales and marketing team with competitive travel products and operational solutions.
Negotiate supplier rates, commissions, credit facilities, and corporate agreements.
Explore opportunities to expand the company's travel and tourism services.
8. Financial & Administrative Control
Monitor operational expenses, supplier payments, refunds, and outstanding accounts.
Ensure proper documentation and reporting of all operational transactions.
Monitor departmental revenue, costs, and profitability.
Prepare regular operational performance reports for management.
Ensure compliance with company policies and applicable travel industry regulations.
Job Other Benifits
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2