Manager - Retail Sales & Marketing

Provide excellent customer service and handle inquiries, complaints and service requests efficiently.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making ability.

Customer-focused mindset with a high level of professionalism.

Ability to work under pressure.

Good reporting and documentation skills.

Prepare and circulate the daily route plan to all sales team members to ensure effective field activity management.

Achieve the assigned monthly sales target through client engagement, regular follow-ups, lead conversion, quotation management, and new business development.

Monitor team compliance with the assigned route plans and ensure timely field movement and task execution.

Ensure accurate and up-to-date entry of all relevant information in the CRM system, maintaining data integrity and visibility for the management.

Coordinate meeting with Accounts to review sales actualization, identify gaps, and propose corrective actions.

Client follow-up tasks to relevant team members and ensure timely and satisfactory completion of all follow-up activities.

Conduct regular digital marketing coordination meetings to align sales activities with ongoing marketing campaigns and lead-generation initiatives.

Coordinate with relevant departments, including Accounts, Marketing, and Operations, to ensure smooth order processing, timely client service, and effective execution of sales commitments.