Manager, Sales Admin

Lead and supervise the Sales Team to ensure efficient daily operations.

Manage and maintain all sales files, customer documents, booking records, agreements, and payment-related documentation.

Ensure accurate record keeping through both physical files and digital record management systems.

Coordinate with the Sales, Finance, Legal, CRM, Customer Service, and Project teams to ensure seamless sales execution.

Monitor customer collections, payment schedules, receivables, and outstanding dues.

Maintain and update customer information in the CRM system, ensuring complete data accuracy.

Prepare daily, weekly, and monthly sales reports, MIS, dashboards, and management presentations.

Handle customer queries, documentation issues, and post-sales support professionally and efficiently.

Build and maintain strong, long-term relationships with clients by ensuring a high standard of customer service.

Monitor and coordinate client visits, maintain visit records, and ensure timely follow-up with prospective and existing customers.

Ensure compliance with company policies, regulatory requirements, and internal procedures.

Identify opportunities to improve sales administrative processes and operational efficiency.

Provide sales analytics, forecasting, and administrative support to senior management.

Train, mentor, and evaluate team members to drive performance and continuous improvement.