Experience
- At least 3 years
Education
- Bachelor's degree in Business Administration, Tourism & Hospitality Management, Travel & Tourism or a relevant discipline.
- Relevant professional qualifications or industry training will be an advantage.
Requirements
- At least 3 years
Additional Requirements
Experience & Skills
- Minimum 3 years of relevant professional experience in a travel agency, travel management company or the travel and tourism industry.
- Practical knowledge of travel agency registration, licensing, documentation and regulatory compliance in Bangladesh.
- Familiarity with air ticketing, reservation systems, GDS platforms, airline consolidators and international travel services.
- Knowledge of government procedures, business documentation, tax and VAT compliance, and financial administration.
- Strong leadership, negotiation, business development and problem-solving skills.
- Ability to independently manage business establishment and coordinate with government offices and private-sector organisations.
- Good written and spoken English.- Proficiency in Microsoft Office, online business tools and digital documentation systems.
Reporting & Accountability:
The Manager will report directly to the CEO and will be responsible for the successful establishment, regulatory compliance, operational readiness and business growth of the travel agency.
Responsibilities & Context
Key Responsibilities
1. Business Establishment & Regulatory Compliance
- Lead the complete process of establishing the travel agency business from initial planning to operational launch.
- Identify and obtain all applicable registrations, licences, certificates, permissions and regulatory approvals.
- Coordinate with the Ministry of Civil Aviation and Tourism, relevant government departments, regulatory authorities and other concerned institutions.
- Handle travel agency registration, renewals, official documentation and compliance requirements.
- Identify applicable requirements relating to trade licences, company registration, TIN, VAT/BIN, business banking and other regulatory matters.
- Advise management on applicable laws, government policies, compliance obligations and regulatory changes.
- Prepare a business establishment roadmap covering documentation, estimated costs, timelines and compliance requirements.
2. Business Development & Strategic Planning
- Develop a comprehensive business plan, operational strategy and revenue-generation model.
- Explore opportunities in domestic and international air ticketing, hotel reservations, holiday packages and corporate travel management.
- Establish relationships with airlines, ticketing consolidators, GDS providers, hotels, tour operators and other relevant partners.
- Explore IATA accreditation and other industry partnerships where required.
- Develop corporate client networks, negotiate commercial terms and implement sales strategies.
- Prepare budgets, financial forecasts, business proposals and growth plans for management approval.
3. Operations & Administration
- Establish standard operating procedures, internal controls and customer service systems.
- Recommend staffing requirements and develop an organisational structure.
- Supervise ticketing, reservations, customer service, supplier coordination, refunds and cancellations.
- Establish proper financial procedures and recordkeeping systems.
- Ensure compliance with applicable regulations and the proper handling of customer information.
- Monitor operational performance and report progress directly to the CEO.
4. Government Liaison & Management Support
- Coordinate with relevant government offices, regulatory bodies, industry associations and business partners.
- Attend official meetings and business discussions when authorised by management.
- Identify legal, financial, operational and compliance risks and recommend appropriate solutions.
- Provide regular updates to management on registration progress, pending approvals, expenditure and business development.
- Handle other relevant responsibilities assigned by the CEO concerning the establishment and growth of the business.