Online Moderator

• At most 1 year
• The applicants should have experience in the following business area(s): Boutique/ Fashion

• Minimum HSC; graduates or students of any discipline are encouraged to apply

• At most 1 year
• The applicants should have experience in the following business area(s): Boutique/ Fashion

• Female candidates preferred

• Fluent in written Bangla; working knowledge of English

• Fast and accurate typing in Bangla and English

• Familiar with Facebook Page inbox, Meta Business Suite, Instagram and WhatsApp Business

• Own smartphone or laptop with a stable internet connection

• Friendly, patient, and a quick learner

• Able to come to the head office on short notice for training and QC sessions

• Interest in fashion, handicrafts or eco-friendly products is an advantage

Experience

• 0–1 year in page moderation, customer service or online sales

• Freshers with strong communication skills are welcome

• Experience with a fashion or e-commerce page is a plus

Natunatta Boutique & Handicraft (a concern of Armani Group)

Job Context

Natunatta Boutique & Handicraft has been producing eco-print (botanical) boutique clothing, sarees, abayas, co-ords and handmade jewellery since 2010, alongside training women and youth. We are looking for a polite, quick-responding Online Moderator to handle customer messages on our Facebook page, Instagram, WhatsApp and website (natunatta.com) during the evening shift. This is a hybrid role: you will mainly work from home, and you must attend the head office for training and quality control whenever the senior management team calls you in.

Employment Status: Full-time (Evening Shift, Hybrid)

Workplace: Hybrid (work from home, with head office attendance when required)

Working Hours: 6:00 PM – 12:00 AM (Saturday to Thursday)

Job Responsibilities

• Reply to customer messages and comments on Facebook, Instagram, WhatsApp and the website between 6:00 PM and 12:00 AM

• Share product details, prices, sizes, availability and delivery information accurately

• Take orders, confirm customer details (name, phone, address) and pass them to the order/operations team

• Explain the Natunatta gift card and how to use it on natunatta.com

• Handle complaints, exchange and return queries politely, and escalate issues when needed

• Follow up with interested customers to convert inquiries into orders

• Maintain a daily log of messages, orders and customer feedback, and send a shift report

• Follow the brand’s tone, reply templates and response-time standards

• Attend the head office for training, review and QC meetings when called by senior management

• Performance incentive based on order conversion

• Internet allowance

• Training on customer handling and the product line

• Staff discount on Natunatta products

• Hybrid work: work from home in the evening, with only occasional visits to the head office