Senior Manager - Visa Consultant

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing, Tour Operator, Travel Startup

• Bachelor of Arts (BA) in Hospitality Management

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing, Tour Operator, Travel Startup

• Age 28 to 45 years

• Handle end-to-end visa processing for clients traveling to different countries.

• Assess clients' travel purposes and determine the appropriate visa category based on the applicable official requirements.

• Prepare and provide accurate document checklists for clients.

• Review passports, photographs, bank statements, employment documents, financial documents, travel history and other supporting documents.

• Check documents carefully for accuracy, consistency, completeness and validity.

• Prepare and review visa application forms before submission.

• Guide clients regarding appointment booking, biometric enrollment and document submission procedures.

• Coordinate with relevant embassies, high commissions, VFS/visa application centers and authorized channels, where applicable.

• Track applications from submission until decision/collection.

• Maintain an updated record of every client's application status.

• Handle visa interview preparation where applicable.

• Explain visa fees, processing times and documentary requirements accurately.

• Monitor changes in visa requirements, application procedures and appointment systems.

• Handle rejected, delayed or additional-document cases professionally and advise clients based on the applicable rules.

• Coordinate with the ticketing team regarding confirmed travel arrangements when appropriate.

• Maintain confidential client and passport information securely.

• Ensure no false, misleading or fabricated documents/information are submitted.

• Maintain daily/monthly visa processing reports.

• Train junior visa staff when required.

• Handle visa application processing, documentation, and file preparation for various destinations

• Assist clients with visa requirements, document checklists, application procedures, and appointment scheduling

• Handle tourist, business, student, and other applicable visa categories

• Communicate professionally with clients and provide timely updates

• Coordinate with embassies, visa application centers, airlines, hotels, and relevant service providers

• Maintain strong professional relationships with clients, corporate clients, travel agents, and business partners

• Understand clients’ travel requirements and provide suitable solutions

• Organize and coordinate corporate meetings, client meetings, and business presentations

• Work closely with team members to ensure smooth and efficient service delivery

• Maintain a high level of customer satisfaction

• Perform additional duties as required based on office needs and management instructions

Key Responsibilities

• Application Processing: Manage end-to-end tourist/visit visa applications for major destinations (e.g., USA, UK, Canada, Schengen countries, Australia, Japan, and Southeast Asia).

• Documentation & Vetting: Scrutinize financial profiles, travel itineraries, invitation letters, and supporting legal paperwork to ensure complete embassy compliance.

• Client Consultation: Provide personalized consultations to applicants, evaluate individual profiles, and advise on optimal application strategies and document preparation.

• Interview Preparation: Conduct mock interviews and prepare applicants for embassy/consulate appointments.

• Regulatory Updates: Stay up-to-date with changing immigration rules, visa policies, and portal submission procedures across various international embassies and High Commissions.

• Case Tracking: Coordinate application submissions, biometric appointments, passport tracking, and post-submission queries.

• Develop and execute sales strategies to increase the company's visa service sales and revenue.

• Generate new visa customers through direct sales, telesales, referrals, networking, B2B partners, corporate contacts and market visits.

• Convert inbound leads received through phone, WhatsApp, social media, website, campaigns and walk-in inquiries into paid visa clients.

• Actively sell visa services for the UK, USA, Canada, Australia, New Zealand, Schengen countries, Japan, South Korea, China, Singapore and other major destinations.

• Conduct professional sales consultations to understand customers' travel purposes and requirements.

• Explain visa service packages, professional fees, processing scope and related travel services clearly and accurately.

• Prepare quotations and follow up continuously with prospective clients until successful conversion or final closure.

• Handle price objections, competitor comparisons and other sales objections professionally.

• Develop new sales channels and identify potential markets for visa services.

• Build and maintain relationships with B2B travel agents, referral partners, corporate clients and individual customers.

• Generate own leads in addition to effectively converting company-provided leads.

• Develop referral business from existing and previous customers.

• Reactivate old inquiries and customer databases to generate additional sales.

• Plan and execute visa sales campaigns in coordination with the marketing team.

• Monitor competitors, market demand, pricing and emerging visa-sales opportunities.

• Cross-sell air tickets, hotels, travel insurance, holiday packages and other relevant travel services to visa customers.

• Maintain a strong and updated sales pipeline with proper lead categorization and follow-up schedules.

• Maintain accurate records of inquiries, quotations, conversions, lost leads, revenue and customer acquisition.

• Achieve assigned monthly visa sales, revenue, gross profit and customer acquisition targets.

• Monitor individual and team conversion rates and take corrective action where performance is below target.

• Supervise, guide and motivate Visa Sales Executives/Telesales team members where assigned.

• Conduct regular follow-up reviews with the sales team and ensure that no potential lead is left unattended.

• Prepare daily, weekly and monthly sales performance reports for management.

• Analyze lost sales and identify the reasons for non-conversion.

• Coordinate with the Visa Processing/Operations team after successful sales handover to ensure smooth customer service.

• Ensure that sales representatives provide customers with accurate information and never make unauthorized commitments or guarantee visa approval.

• Maintain strong relationships with existing clients to generate repeat and referral business.

• Take ownership of the overall growth of the assigned visa sales portfolio.

Skills & Expertise

• Sales & Marketing

• Sales Target Achievement

• Visa Sales

• Tourist Visa

• Visa Processing

• Client Relationship Management

• Customer Handling

• Business Development

• Lead Generation

• Sales Conversion

• International Travel & Tourism

• Transport / Airline / Travel

Other Relevant Skills

• Visa Documentation

• Visa Application Processing

• Client Follow-up

• Customer Database Management

• Travel Agency Operations

• Air Ticketing & Reservation

• Hotel Reservation

• Communication & Negotiation

• WhatsApp & Social Media Communication

• Provident fund,Pension policy,Tour allowance,Medical allowance,Mobile bill,Performance bonus,Insurance,Profit share,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2