Sr. Officer - Customer Services.
Job Description
Title: Sr. Officer - Customer Services.
Company Name: KDS Accessories
Vacancy: 2
Location: Chattogram
Salary: Negotiable
Experience:
∎ 2 to 3 years
Published: 25 Mar 2024
Education:
∎ Graduate/Masters
Requirements:
Additional Requirements:
∎ Minimum of 2/3 years work experience in logistics/ Coordination Function in a similar organization.
∎ Good operating knowledge in computer applications.
∎ Fluency in Spoken & Written English & Bangla
∎ Strong team player with proactive interpersonal skills.
∎ Open minded approach towards learning new skills and sharpening existing skill sets.
∎ Result-oriented and a strong desire of success.
∎ Essentials:
∎ Minimum of 2/3 years work experience in logistics/ Coordination Function in a similar organization.
∎ Good operating knowledge in computer applications.
∎ Fluency in Spoken & Written English & Bangla
∎ Behavioral:
∎ Strong team player with proactive interpersonal skills.
∎ Open minded approach towards learning new skills and sharpening existing skill sets.
∎ Result-oriented and a strong desire of success.
Responsibilities & Context:
∎ Coordinating with Sales, Planning, Production and Dispatch for execution of customer order as per schedule and priority/urgency.
∎ Providing customer support by answering customer queries and solving customer complaints on a daily basis.
∎ Timely and accurate customer order processing, scheduling, account opening & maintenance.
∎ Ensures the issues of proforma invoices & bills.
∎ Coordinates with commercial and F&A on any LC related clarifications as per established system.
∎ Customer Order Entry, ensuring appropriate documentation & tracking of orders for samples from customers, processing of the orders & delivery through the dispatch team.
∎ Respond to internal and external enquiries via email, phone and face-to-face.
∎ Update client databases
∎ KDS Accessories Ltd. started its journey in 1993 to become one of the largest trims and packaging manufacturer of Bangladesh. Today KDS Accessories is one of the global contenders in this field while manufacturing many types of products and solutions to support the robust apparel manufacturing sector of the country. We have already earned the privilege to work with many global brands such as Nike, Levis, Marks & Spencer, Gap, Tesco, Target, Zara, Walmart, Next, H&M, George, Decathlon, etc.
∎ KDS Accessories Ltd. is one of the Strategic Business Units (SBU) of KDS Group, which is one of the largest business conglomerates of Bangladesh with a robust portfolio to include Apparel, Textiles, Logistics, Shipping & Freight Forwarding, Steel, Steel Accessories, Investment Management, Shares and securities trading, ICT, Banking, Insurance and Trims & Packaging. KDS Group currently employs 25,000+ employees globally, including many expat specialists.
∎ KDS Accessories Ltd. is proud to offer a very progressive working environment for its employees. We promote a performance based culture where all employees are encouraged to demonstrate excellence in their own fields of expertise. We welcome likeminded candidates, who take pride in their abilities, to apply for our vacancies.
∎ Position responsibilities include yet not limited to are:
∎ Coordinating with Sales, Planning, Production and Dispatch for execution of customer order as per schedule and priority/urgency.
∎ Providing customer support by answering customer queries and solving customer complaints on a daily basis.
∎ Timely and accurate customer order processing, scheduling, account opening & maintenance.
∎ Ensures the issues of proforma invoices & bills.
∎ Coordinates with commercial and F&A on any LC related clarifications as per established system.
∎ Customer Order Entry, ensuring appropriate documentation & tracking of orders for samples from customers, processing of the orders & delivery through the dispatch team.
∎ Respond to internal and external enquiries via email, phone and face-to-face.
∎ Update client databases
Employment Status: Full Time
Job Location: Chattogram
Apply Procedure:
Hard Copy:
∎ Shortlisted candidates will be contacted for written test & interview.
∎ Selected candidates should be prepared for immediate joining.
∎ Please upload your CV with two references, contact telephone number and a scanned photograph (maximum 20 KB) to
∎ https://www.kdsaccessories.com/career/available-jobs
∎ Any personal pursuing after submission of CVs will disqualify any chance of interview.
∎ For more information on KDS Accessories Ltd, please visit: https://www.kdsaccessories.com/
∎
∎ Shortlisted candidates will be contacted for written test & interview.
∎ Selected candidates should be prepared for immediate joining.
Company Information:
∎ KDS Accessories
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Apr 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 10th Apr 2024
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