Telephone Operator
Job Description
Title: Telephone Operator
Company Name: Royal Tulip Sea Pearl Beach Resort & Spa
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center
Job Responsibilities:
∎ Answers incoming calls
∎ Directs call to guest rooms or departments through the switchboard or PBX system
∎ Places outgoing calls
∎ Receives guest messages and delivers the same to the guest
∎ Provides information about hotel services to guests
∎ Understands the telephone operator board or PBX switchboard operations
∎ Knows what action to take when an emergency call is required
∎ Assists in reporting telephone equipment or service complaints and problems
∎ Follows telephone etiquette at all times
∎ Multitasking abilities required because a switchboard operator may be asked to do other jobs as well
∎ Must be polite and courteous while answering the phone
Additional Requirements:
∎ Age 21 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent communicator, must be eloquent, feel comfortable dealing with guests
∎ Outstanding listening skills
∎ Perfect Bengali and English is a must, additional language is a plus
∎ Must be organized and possess common sense
∎ Advanced computer skills are mandatory
∎ Must be able to deal with pressure
∎ Must be willing to extend working hours during high occupancy
Salary: Negotiable
Compensation & Other Benefits:
∎ Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food & Accommodation
∎ Others as per Company Policy
Application Deadline: 30 Sep 2020
Company Information:
∎ 2 Sep 2020
∎ Royal Tulip Sea Pearl Beach Resort & Spa
∎ Address : UTC (14th floor), 8, Panthapath, Dhaka-1215.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Royal Tulip Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 30th Sep 2020
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