Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Call Center, E-commerce, Manufacturing (FMCG)
- Freshers are also encouraged to apply.
Education
- HSC
- Bachelor/Honors
Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Call Center, E-commerce, Manufacturing (FMCG)
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 22 to 28 years
- Only Male
Excellent written communication skills in Bangali & English.
Basic typing skill (English-35, Bangla-25)Strong problem-solving abilities.
Ability to multitask and manage time effectively.
Experience in customer support or a related field is preferred.
Basic knowledge of customer relationship management (CRM), i-dialer, reve chat tools is must.
Responsibilities & Context
Respond to customer queries through non-voice channels, including email, live chat, and social media.
Handle inbound calls/Conduct telesales activities/ Handle website sales to promote products, generate sales, and achieve assigned sales targets professionally and ensure a positive customer experience.
Collaborate with the Customer Support and Sales teams to resolve customer issues efficiently.
Ensure timely, accurate, and professional responses to all customer inquiries across voice and non-voice channels.
Maintain up-to-date knowledge of company products, pricing, offers, sales processes, and customer service policies.
Follow up with prospective customers, pending orders, and previous customers to maximize sales opportunities.
Maintain accurate records of customer interactions, sales activities, follow-ups, and order status in the designated systems.
Meet monthly sales, customer retention, sorting, quality, and customer support targets as assigned by management.
Working Hour
10.00am - 7.00pm
2.00pm - 11.00pm
4.00pm-1.00am
Job Other Benifits
- Performance bonus
- Lunch Facilities: Full Subsidize
Fixed Salary + Attractive delivered Sales Commission