Telesales Manager / Leader

• 2 to 3 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product, E-commerce, F-commerce

• Bachelor/Honors

• Bachelor's Degree in Business Administration, Marketing, or a related discipline.
• Candidates with strong relevant experience and proven sales leadership ability may also be considered.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product, E-commerce, F-commerce

• Age 25 to 32 years

Experience Requirements

• 2–3 years of relevant experience in telesales, telemarketing, call center sales, or a similar sales role.
• Previous experience leading, supervising, or managing a telesales team will be an advantage.

Additional Requirements

• Strong verbal communication, persuasion, negotiation, and customer-handling skills.
• Good leadership, interpersonal, team-coordination, and employee-motivation abilities.
• Proven ability to work toward sales targets and improve conversion rates.
• Familiarity with CRM systems, call monitoring, lead management, and sales reporting.
• Good analytical, reporting, and problem-solving skills; proficiency in Microsoft Excel or Google Sheets is an advantage.
• Strong sense of responsibility, discipline, time management, and ability to work under pressure.

Company Name: Buzzblu-Hedaaya

Position: Telesales Leader / Telesales Manager

Job Category: Sales & Marketing

Job Level: Team Leader / Mid-Level Management

Job Location: Shonir Akhra, Dhaka, Bangladesh

Job Context: Buzzblu-Hedaaya is looking for dynamic, target-oriented, and experienced candidates to lead and supervise its telesales operations. The selected candidates will help achieve sales targets, guide telesales executives, improve conversion rates, maintain sales quality, and ensure effective execution of sales strategies and daily operations.

Key Responsibilities

• Lead, supervise, motivate, and support telesales executives to achieve assigned sales targets.
• Develop and implement telesales strategies and support sales campaigns to achieve daily, monthly, and quarterly targets.
• Distribute leads, assign daily tasks, monitor call productivity, and ensure timely customer follow-up.
• Monitor individual and team performance, including call volume, conversions, sales, revenue, lead quality, and customer engagement.
• Coach team members to improve sales techniques, negotiation, objection handling, and customer communication.
• Review sales calls and ensure compliance with approved scripts, pricing, company policies, and professional standards.
• Maintain accurate CRM records, customer information, lead status, and sales activity updates.
• Monitor attendance, punctuality, discipline, and compliance with operational procedures.
• Identify underperforming employees, provide feedback, and implement improvement plans where necessary.
• Assist with recruitment, onboarding, training, and performance evaluation of telesales employees.
• Prepare daily, weekly, and monthly sales performance reports for management and recommend corrective actions.
• Coordinate with Marketing, HR, Finance, and other relevant departments to ensure smooth operations.
• Forecast sales performance, identify operational challenges, and recommend resource allocation or process improvements.
• Escalate customer complaints, policy violations, and operational issues to the appropriate authority.
• Maintain a positive, productive, accountable, and customer-focused team environment.

• Performance bonus
Salary: BDT 14,000-30,000 per month, depending on experience and qualifications Other Benefits: As per company policy Performance Incentives: As per company policy, where applicable Monthly salary: BDT 14,000-30,000, depending on experience, qualifications, and role suitability. Other benefits as per company policy. Performance-based incentives, where applicable, as per company policy.