Experience
- 8 to 10 years
- The applicants should have experience in the following business area(s): Development Agency, Real Estate
Education
Master's / MBA degree or B.Sc. in Civil Engineering from a reputed university.
Requirements
- 8 to 10 years
- The applicants should have experience in the following business area(s): Development Agency, Real Estate
Additional Requirements
- Age At most 45 years
Minimum 8-10 years of relevant experience in Customer Service, Customer Relationship Management or Documentation in a reputed real estate company.
Practical experience in apartment handover, registration, credit realization, documentation and customer service operations is highly preferred.
Age: Up to 45 years (age relaxation may be considered for highly qualified candidates).
Strong knowledge of real estate sales, payment procedures, agreements, home loans, registration and handover processes.
Excellent communication, negotiation, problem-solving and client-handling skills.
Good command of written and spoken English, with proficiency in MS Office and ERP software.
Strong leadership, coordination and team management skills, with the ability to work under pressure.
Responsibilities & Context
Job Responsibilities
Ensure timely and professional customer service throughout the customer journey, from booking to handover and post-handover support.
Supervise customer service operations and improve service procedures to enhance customer satisfaction.
Handle customer queries, complaints and disputes, ensuring timely and effective resolution.
Maintain strong client relationships and encourage customer retention, referrals and business growth.
Coordinate and process unit handover, outstanding dues clearance, registration approval, name transfer, amount adjustment, address change, unit cancellation and sales refund cases.
Prepare necessary documentation and obtain Management approval for customer-related transactions and requests.
Coordinate with Sales, Accounts, Legal, Engineering and other relevant departments to ensure smooth service operations.
Monitor service quality and recommend improvements to minimize customer complaints.
Job Other Benifits
Salary: Negotiable (based on experience and competency).
Other Benefits: As per company policy.