Branch Manager

• 3 to 5 years
• The applicants should have experience in the following business area(s): Retail Store

• Bachelor/Honors

• Bachelor’s/Honors degree in any discipline.

• Degree in Business Administration, Management, Marketing, Supply Chain Management or related field will be preferred.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Retail Store

• Age 35 to 45 years

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strong customer service and sales management skills.

• Good knowledge of inventory and stock management.

• Knowledge of POS/ERP software and MS Excel.

• Knowledge of FIFO/FEFO and expiry management.

• Strong analytical, problem-solving and decision-making abilities.

• Smart, energetic, responsible and customer-oriented.

• Ability to work under pressure and meet sales targets.

• Willingness to work in shifts, weekends and public holidays when required.

Experience:

• Experience in Super Shop, Superstore, Retail Store, Departmental Store or FMCG sector.

• Candidates with experience as Store Manager, Outlet Manager, Branch Manager or Assistant Manager will be preferred.

Skills & Expertise:

• Retail Store Management

• Super Shop Operations

• Sales & Target Achievement

• Team Leadership & People Management

• Inventory Management

• Stock Control & Reconciliation

• POS & Retail Software

• Customer Service Management

• Cash & Sales Management

• Merchandising

• FMCG Operations

• FIFO / FEFO

• Loss & Shrinkage Control

• Staff Scheduling

• MS Excel & Reporting

• Problem Solving

• Communication & Negotiation

• Manage the overall day-to-day operations of the super shop/outlet.

• Achieve monthly, quarterly and yearly sales targets.

• Lead, supervise, motivate and develop store employees.

• Prepare staff duty rosters and manage shift operations.

• Monitor daily sales, cash collection and sales reconciliation.

• Ensure proper product receiving, checking, display and replenishment.

• Maintain appropriate stock levels and minimize stock shortages.

• Monitor inventory, stock reconciliation, wastage, damage and expiry.

• Implement FIFO/FEFO procedures for proper stock rotation.

• Control product shrinkage, pilferage and operational losses.

• Ensure proper merchandising and attractive product displays.

• Monitor product pricing, promotional activities and offers.

• Ensure excellent customer service and handle customer complaints professionally.

• Maintain cleanliness, hygiene, safety and overall appearance of the outlet.

• Monitor POS operations and ensure accurate billing and transactions.

• Coordinate with Head Office, Purchase, Accounts, HR and Supply Chain departments.

• Prepare and submit daily, weekly and monthly store performance reports.

• Monitor staff attendance, discipline, productivity and performance.

• Ensure compliance with company policies, SOPs and operational standards.

• Identify operational problems and take appropriate corrective actions.

• Conduct regular stock counts and support internal/external audits.

• Ensure all products are properly labelled with price and relevant information.

• Maintain a safe and secure working environment within the outlet.

• Perform any other duties assigned by the management.

• Performance Bonus

• Sales Incentive

• Festival Bonus

• Mobile Bill / Communication Allowance

• Lunch/Meal Allowance as per company policy

• Yearly Salary Review

• Career Growth Opportunity

• Training & Development

• Provident Fund/Gratuity as per company policy

• Other benefits as per company policy

Working Hours:

• As per company shift schedule.