Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): ISP, Telecommunication
Education
- Diploma in Engineering in Computer Science
- Bachelor of Science (BSc) in Computer Science
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): ISP, Telecommunication
Skills Required
Additional Requirements
- Age 20 to 35 years
Networking Fundamentals IP addressing, Subnetting, Gateway, DNS, TCP/IP concepts.
Routing & Switching Basics: Familiarity with MikroTik RouterOS,Switching and OLT.
Basic knowledge of GPON/EPON, OLT, ONU/ONT devices.
Good communication skills in Bangla and basic English
Responsibilities & Context
Attend customer complaints via phone, email, ticketing system, or live chat and provide first-level support
Ensure customer satisfaction and maintain service quality
Handle incoming inquiries from prospective and existing clients professionally
Diagnose and resolve internet connectivity issues: slow speed, no connection, packet loss, etc.
Monitor ISP network, Fiber Optic Network, and different OLT brands to ensure uptime
Coordinate with senior engineers and the NOC team for issue escalation and resolution
Prepare accurate and timely reports on customer issues and resolutions
Must be willing to work in rotating shifts (morning, evening, night), including weekends and public holidays
Job Other Benifits
- Tour allowance
- Salary Review: Yearly
- Festival Bonus: 2