Experience
- 3 to 7 years
- The applicants should have experience in the following business area(s): Resort, Hotel
Education
- Bachelor/Honors
Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s): Resort, Hotel
Skills Required
Additional Requirements
- Age At most 35 years
Strong verbal and written communication skills in both Bengali and English.
Excellent phone etiquette, negotiation capability, and customer orientation.
Proficiency in MS Office (Word, Excel) and reservation software/POS setups.
Ability to handle multi-line calls and work efficiently under peak weekend pressure.
Responsibilities & Context
We are seeking an energetic, customer-centric, and highly organized Central Reservation Executive to join our team. Based at our Head Office in Dhaka, you will serve as the primary point of contact for guest inquiries, room/hall bookings, and customer support for our premier resort properties (Neer Resort & Restaurant and Shantir Neer Resort & Restaurant).
Key Responsibilities
Booking & Reservation Management: Handle incoming calls, emails, social media inquiries, and walk-in leads to process room, resort, and event hall reservations accurately.
Customer Service & Communication: Provide comprehensive details regarding room types, amenities, package rates, resort rules, and current seasonal promotions to prospective guests.
Coordination with On-Site Teams: Maintain real-time coordination with resort front desks and operational managers to manage inventory, confirm availability, and prevent double-booking.
Payment Processing & Documentation: Ensure timely collection of booking advance payments, issue money receipts, track payment receipts, and enter daily reservation data into the central system.
Guest Relationship & Feedback: Handle special requests, amendments, or cancellations professionally while gathering guest feedback to continuously improve service standards.
Reporting: Prepare daily, weekly, and monthly reservation and revenue collection reports for management review.
Job Other Benifits
- T/A,Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
As per company policy