Experience
- At least 15 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
Education
- Bachelor of Business Administration (BBA) in Human Resource Management
- Master of Business Management (MBM) in Human Resource Management
Requirements
- At least 15 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
Skills Required
Additional Requirements
- Age 40 to 55 years
Educational Qualifications
A relevant bachelor's degree in Hospital Management, Healthcare Administration, Public Health, Business Administration, or another relevant discipline is required.
A master's degree in Hospital Management, Healthcare Administration, Public Health, MBA, or an equivalent relevant field is strongly preferred.
Additional professional training in hospital quality management, patient safety, project management, or healthcare accreditation will be an advantage.
Experience Requirements
Minimum 15 years of relevant professional experience in hospital management, healthcare operations, or hospital administration.
Proven experience in hospital establishment, development, commissioning, or the launch of a new hospital.
Demonstrated ability to establish and manage multiple clinical and non-clinical departments.
Practical experience in SOP development, hospital staffing, procurement, budgeting, regulatory compliance, and operational management.
Previous experience as a COO, Hospital Administrator, General Manager, Director of Operations, or in a comparable senior management position is preferred.
Candidates with demonstrable experience in launching and managing a multispecialty hospital will receive preference.
Required Competencies
Excellent leadership and strategic planning capabilities.
Strong knowledge of hospital operations and departmental workflows.
Practical expertise in hospital development and commissioning.
Strong understanding of SOP development and implementation.
Excellent administrative, financial, and human resource management skills.
Knowledge of healthcare regulations, patient safety, quality assurance, and infection prevention.
Strong communication, negotiation, problem-solving, and decision-making abilities.
Ability to coordinate effectively with the Board of Directors, Managing Director, Medical Director, department heads, consultants, and regulatory authorities.
High professional standards, integrity, accountability, and commitment to quality healthcare.
Key Performance Indicators (KPIs)
The COO's performance will be evaluated based on:
Completion of hospital development and pre-opening milestones.
Departmental operational readiness and staffing completion.
Development and implementation of approved SOPs.
Regulatory compliance and maintenance of required approvals.
Patient satisfaction and complaint resolution.
Operational efficiency and departmental performance.
Budget adherence, revenue monitoring, and cost control.
Medical equipment availability and facility readiness.
Staff training, performance management, and quality improvement.
Responsibilities & Context
Job Summary
Apon Specialized Hospital Ltd. is seeking a highly qualified, experienced, and results-oriented Chief Operating Officer (COO) to lead the development, establishment, and operational management of a startup multispecialty hospital.
The successful candidate will be responsible for developing the hospital's operational framework from the initial planning stage through commissioning and full-scale operations. The ideal candidate must have extensive experience in hospital administration, departmental development, healthcare operations, SOP preparation and implementation, regulatory compliance, human resource management, financial control, and quality assurance.
We are looking for a professional leader who can establish a well-organized, efficient, patient-centered, and financially sustainable hospital.
Key Responsibilities
1. Hospital Development and Startup Operations
Lead the overall planning, development, establishment, and commissioning of the hospital.
Prepare the hospital development roadmap, operational plan, implementation timeline, and pre-opening budget.
Establish the organizational structure, departmental hierarchy, reporting system, and management framework.
Coordinate infrastructure development, medical equipment procurement, IT systems, staffing, and operational readiness.
Ensure all essential departments and support services are prepared before the hospital opens.
2. Clinical Department Development and Coordination
Oversee the planning, establishment, and operational readiness of the following departments:
Outpatient Department (OPD).
Inpatient Department (IPD).
Intensive Care Unit (ICU).
Coronary Care Unit (CCU).
Neonatal Intensive Care Unit (NICU).
Emergency Department and emergency response services.
Dental Department.
Eye and Ophthalmology Department.
Physiotherapy and Rehabilitation Department.
Laboratory and Diagnostic Services.
Radiology and Imaging Services.
Pharmacy and Medical Stores.
Operation Theatre, Recovery, and Sterile Services, where applicable.
Other clinical and non-clinical departments according to the hospital's approved service scope.
Ensure proper departmental infrastructure, equipment, qualified manpower, patient flow, service protocols, and coordination among all departments.
3. Standard Operating Procedures (SOPs)
Develop and implement a comprehensive hospital SOP and policy manual.
Establish department-specific SOPs, checklists, workflow charts, reporting formats, and operational guidelines.
Develop procedures for patient registration, admission, discharge, emergency management, infection prevention, medication management, medical records, billing, procurement, and inventory control.
Establish document control, staff training, compliance monitoring, internal audits, and corrective action systems.
Ensure that SOPs are reviewed and approved by the appropriate management and clinical authorities.
4. Hospital Administration and Human Resources
Establish a professional hospital administration and management system.
Lead recruitment planning and coordinate the appointment of qualified doctors, nurses, technicians, administrators, and support personnel.
Develop staffing structures, duty rosters, job descriptions, reporting lines, and performance appraisal systems.
Ensure verification of professional qualifications, registrations, and credentials as required.
Implement staff orientation, training, discipline, employee engagement, and performance management procedures.
5. Regulatory Compliance and Licensing
Coordinate the necessary hospital licensing, approvals, registrations, and inspections.
Ensure compliance with applicable Bangladesh healthcare regulations and requirements of relevant authorities, including DGHS.
Maintain compliance records, license renewal schedules, inspection reports, and corrective action plans.
Coordinate fire safety, environmental management, occupational safety, patient confidentiality, and medical record management.
Ensure that clinical services are operated by appropriately qualified and authorized professionals.
6. Financial Management and Budget Control
Prepare pre-opening budgets, departmental budgets, operating budgets, and cash-flow forecasts.
Monitor hospital revenue, expenses, payroll, procurement costs, inventory, and financial performance.
Establish financial controls, purchase approval procedures, billing systems, and reporting mechanisms.
Monitor revenue collection, outstanding receivables, operational costs, and budget utilization.
Identify cost optimization opportunities without compromising patient safety or service quality.
Submit regular financial and operational reports to the Managing Director and Board of Directors.
7. Procurement, Equipment, and Facility Management
Prepare medical equipment specifications and departmental procurement plans.
Coordinate vendor selection, quotations, purchasing, installation, commissioning, and acceptance.
Establish preventive maintenance and calibration schedules for medical equipment.
Ensure adequate stock of medicines, consumables, medical supplies, and essential inventory.
Monitor oxygen supply, generators, electrical systems, HVAC, water supply, sanitation, security, housekeeping, and waste management.
Maintain reliable backup arrangements for critical hospital infrastructure.
8. Quality Assurance and Patient Safety
Establish a hospital-wide quality assurance and patient safety framework.
Monitor patient satisfaction, waiting times, complaints, service quality, and departmental performance.
Coordinate clinical audits and patient safety reviews with the Medical Director and relevant clinical leaders.
Implement incident reporting, root-cause analysis, corrective action, and continuous improvement systems.
Promote infection prevention, patient dignity, informed consent, confidentiality, and professional ethics.
9. Hospital Information Systems
Oversee the implementation of a Hospital Management Information System (HMIS/HMS).
Coordinate patient registration, electronic medical records where applicable, billing, pharmacy, laboratory, radiology, inventory, HR, and financial modules.
Establish accurate reporting systems, management dashboards, data security, and backup procedures.
10. Business Development and Strategic Management
Support the development and execution of the hospital's business and operational strategy.
Coordinate doctor engagement, referral networks, corporate healthcare arrangements, and patient service development.
Work with the marketing team to promote hospital services through ethical and professional practices.
Identify opportunities for sustainable growth, improved patient experience, and operational efficiency.
11. Leadership and Reporting
Lead department heads and ensure clear accountability for operational performance.
Conduct regular management meetings and departmental performance reviews.
Establish key performance indicators (KPIs) and monitor progress against agreed targets.
Report hospital readiness, operational performance, financial results, risks, and improvement plans to senior management.
Build a culture of professionalism, teamwork, transparency, accountability, and patient-centered care.
Job Other Benifits
- Festival Bonus: 2
- Salary Review: Yearly
As per company policy