Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: RensSoft Solutions Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Customer Support/ Client Service
Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Full Time but 6 month probation period.
∎ Confirmation based on satisfactory performance on probation period.
∎ tech Savvy candidate will get preference.
Job Responsibilities:
∎ Solve common technical issues using remote connections.
∎ Assist field agents for solving technical issues.
∎ Knowing our product(s) inside and out to answer customer and agent queries.
∎ Build sustainable relationships and trust with customers through open and interactive communication.
∎ Identify pattern for the solution of the issues and prepare documentation.
∎ Appropriate and timely follow-ups wherever required.
∎ Escalate unresolved queries to respective departments for accurate redressal.
∎ Field visits to assist clients and agents.
∎ Responding promptly to customer and agent inquiries.
∎ Keeping records of customer interactions, comments, and complaints.
∎ Resolve customer complaints via phone, email, or text.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Appropriate and timely follow-ups wherever required.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Proactive, Self-motivated & Honest.
Salary:
∎ Negotiable
∎ Timely salary payment.
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: October 15, 2019
Company Information:
∎ RensSoft Solutions Limited
∎ Address : A2, 5/1, Block-E, Lalmatia, Dhaka-1207.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Oct 2019
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