Executive- Customer Care Centre
Job Description
Title: Executive- Customer Care Centre
Company Name: US-Bangla Group
Vacancy: 10
Age: 24 to 30 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, Multinational Companies, Hospital, Airline, Immigration and Education Consultancy Service, Group of Companies
Published: 16 Apr 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 30 years
∎ Excellent command over MS Excel, MS Word and MS PowerPoint
∎ Excellent interpersonal, communication, listening and presentation skills
∎ Ability to work both as a team and independently
∎ Must have good verbal and written communication skill in both Bengali and English.
∎ Excellent command over MS Excel, MS Word and MS PowerPoint
∎ Excellent interpersonal, communication, listening and presentation skills
∎ Ability to work both as a team and independently
∎ Must have good verbal and written communication skill in both Bengali and English.
Responsibilities & Context:
∎ Receive inbound calls from leads interested in medical tourism services.
∎ Qualify leads by gathering essential information such as budget, preferences, and timeline.
∎ Follow up promptly with leads via phone to nurture relationships and provide additional information.
∎ Document all interactions and update lead status in the CRM system.
∎ Collaborate with sales and marketing teams to ensure smooth lead handoff and follow-up procedures.
∎ Provide regular reports on lead activity, conversion rates, and any emerging trends or patterns.
∎ Maintain a professional and courteous demeanor at all times while representing the company.
∎ Stay informed about industry trends and company offerings to effectively address customer inquiries.
∎ US Bangla Group is one of the prominent private companies in Bangladesh is looking for a dynamic, hardworking and proactive employee for its Medical Tourism concern, who can work independently or with a team and have relevant experience.
∎ Responsibilities:
∎ Receive inbound calls from leads interested in medical tourism services.
∎ Qualify leads by gathering essential information such as budget, preferences, and timeline.
∎ Follow up promptly with leads via phone to nurture relationships and provide additional information.
∎ Document all interactions and update lead status in the CRM system.
∎ Collaborate with sales and marketing teams to ensure smooth lead handoff and follow-up procedures.
∎ Provide regular reports on lead activity, conversion rates, and any emerging trends or patterns.
∎ Maintain a professional and courteous demeanor at all times while representing the company.
∎ Stay informed about industry trends and company offerings to effectively address customer inquiries.
∎
Compensation & Other Benefits:
∎ Weekly 2 holidays, Mobile bill
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ As per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ US-Bangla Group
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
Address::
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Apr 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 23rd Apr 2024
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