Jr. Officer/Officer, Operations

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps, Group of Companies

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps, Group of Companies

Technical Skills:

• Proficiency with E-commerce platforms (e.g., Custom/WordPress CMS platforms).

• Hands-on experience with ERP/WMS systems and advanced Excel / Google Sheets for data analysis and stock reconciliation.

• Basic knowledge of Google Analytics, website navigation flows, and UI/UX best practices.

Soft Skills:

• Strong attention to detail and analytical mindset.

• Excellent communication and stakeholder coordination skills (internal teams, factories, principals).

• Proactive problem-solver with strong organizational and multi-tasking skills.

1. Web Content & Product Management

• Create, upload, and update product listings across the e-commerce website/app (titles, descriptions, pricing, attributes, imagery, and tags).

• Ensure product category mapping, and search filters are accurate and consistent.

• Maintain consistency in content tone, branding, and formatting across all online sales channels.

2. Quality Control (QC) & Supplier/Factory Coordination

• Facilitate complete Quality Control (QC) processes by liaising with internal quality teams, and category team.

• Ensure web products meet the defined standards, specifications before being released on the web platform.

3. Stock Reconciliation & Inventory Alignment

• Perform regular stock reconciliation between the E-commerce platform, Warehouse Management System (ERP), and physical saleable inventory.

• Work closely with the Category Management team to verify stock availability, safety stock levels, incoming shipments, and end-of-life inventory updates.

• Resolve stock discrepancies promptly to avoid overselling, stockouts, or fulfillment delays.

4. Web Merchandising & On-Site Performance

• Execute digital merchandising strategies on homepages, landing pages, collection pages, and banners based on campaigns, seasonality, and stock availability.

• Monitor product positioning, cross-selling/up-selling modules, and search navigation to maximize click-through rates (CTR) and conversion rates.

• Align on-site product highlights with promotional schedules and category priorities.

5. UI/UX Research & Functional Improvement

• Perform ongoing benchmarking, usability testing, and research on leading e-commerce websites and app trends.

• Track user journeys, identify friction points (e.g., checkout drops, mobile responsiveness, search issues), and gather actionable user feedback.

• Document findings and regularly share structured UI/UX improvement recommendations with the Functional Head to drive technical and functional enhancements.

Key Performance Indicators (KPIs)

• Content Accuracy & Turnaround Time: Speed and accuracy of uploading new products and promotional content.

• Stock Accuracy Rate: Percentage alignment between digital inventory and physical/category inventory.

• Return/Defect Rate: Reduction in product returns due to QC or content mismatch.

• On-Site Conversion & Engagement: Metrics influenced by effective merchandising and site usability.

• Feedback Implementation: Quality and feasibility of UI/UX recommendations submitted to leadership.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2