Experience
- 2 to 3 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Automobile, Chemical Industries, Electronic Equipment/Home Appliances, Food (Packaged)/Beverage, Group of Companies, Manufacturing (FMCG), Paint, Toiletries, Wholesale
Education
- Diploma in Engineering in Automobile
- Bachelor of Science (BSc) in Mechanical Engineering
Requirements
- 2 to 3 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Automobile, Chemical Industries, Electronic Equipment/Home Appliances, Food (Packaged)/Beverage, Group of Companies, Manufacturing (FMCG), Paint, Toiletries, Wholesale
Skills Required
Additional Requirements
- Age 24 to 30 years
- Only Male
Responsibilities & Context
ACI Motors Limited is looking for a detail-oriented Market Quality Officer (MQO) for its YAMAHA Service portfolio. The incumbent will be responsible for maintaining product excellence and customer satisfaction by managing warranty claims, monitoring market quality, and handling customer feedback.
Major Responsibilities:
Receive warranty claimed parts from all dealers and service centers across Bangladesh, verify them against the claim documents and record them properly in the warranty register/system.
Ensure proper tagging, identification and safe storage of all warranty parts, and maintain an updated inventory until final disposal or return to the Principal.
Conduct simulation (duplication) tests of warranty parts to confirm the reported failure, and document the findings to support the warranty decision.
Conduct market surveys and field visits to collect product quality information, customer feedback and failure trends from the market.
Receive warranty bills from dealers and service centers, check them against approved claims and warranty policy, and prepare the warranty bill for processing.
Prepare monthly warranty reports, failure part analysis and market quality reports, and share them with the supervisor and relevant teams.
Monitor and handle customer complaints received through social media, respond on time, coordinate with the service team for resolution and maintain a complaint log.
Accept any special tasks outside normal duties and uphold image of the division as well as of the company.
Perform any other duties assigned by the supervisor time to time.
Job Other Benifits
- T/A,Provident fund,Medical allowance,Gratuity,Profit share
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2