Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Automobile
- Freshers are also encouraged to apply.
Education
Bachelor’s degree in any discipline, Hospitality or Communications preferred.
Female candidates are encouraged to apply.
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Automobile
- Freshers are also encouraged to apply.
Skills Required
Responsibilities & Context
ACI Motors has recently launched its Passenger Car Business (GWM) and requires dedicated customer experience management to ensure a seamless and satisfying customer journey. Therefore, a Sr./Customer Experience Executive is required to enhance customer interactions across sales and after-sales touchpoints, monitor customer satisfaction, collect feedback, resolve service concerns, and coordinate with relevant teams to improve service quality, strengthen customer loyalty, and support long-term customer retention.
Major responsibilities are:
Ensure exceptional customer experience across showroom visits, vehicle purchases, and after-sales interactions.
Manage customer inquiries, complaints, and feedback to ensure timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to improve overall service quality.
Conduct post-purchase follow-ups to strengthen customer relationships and enhance brand loyalty.
Coordinate with sales, service, and after-sales teams to ensure seamless customer experiences.
Manage customer feedback surveys, satisfaction scores (CSAT), and Net Promoter Score (NPS).
Maintain accurate customer records, interaction histories, and feedback through CRM systems.
Support customer engagement programs, loyalty initiatives, and relationship-building activities.
Identify service gaps and recommend process improvements to enhance customer satisfaction.
Prepare periodic customer experience reports, complaint analyses, and performance dashboards.
Job Other Benifits
- Mobile bill,Performance bonus,Insurance,Profit share,Gratuity,Provident fund,Medical allowance
- Salary Review: Yearly
- Festival Bonus: 2