Experience
- At least 5 years
- The applicants should have experience in the following business area(s): Developer
Requirements
- At least 5 years
- The applicants should have experience in the following business area(s): Developer
Responsibilities & Context
Client Relationship Management: Serve as the main liaison to build trust, address day-to-day inquiries, and maintain high levels of client satisfaction.
Retention and Growth: Identify upsell, cross-sell, and expansion opportunities within existing client accounts.
Contract Renewals & Negotiations: Lead discussions around contract renewals, pricing adjustments, and scope changes
Cross-Functional Coordination: Collaborate internally with sales, marketing, product, and customer support teams to fulfill client deliverables
Problem-Solving & Escalation: Resolve client complaints, mediate disputes, and proactively mitigate account risks.
Reporting & Analytics: Track key performance indicators (KPIs), analyze client data, and prepare regular account progress reports using CRM tools.