Assistant Officer/ Officer, Credit Information Center

Strong verbal communication and interpersonal skills.

Ability to handle and resolve customer queries effectively.

Proficiency in MS Office (especially Excel).

Ability to work under pressure and manage multiple customer accounts efficiently.

Customer-focused and service-oriented.

Proactive and result-driven.

Team player with a collaborative approach.

Update profile of all active credit customers at regular intervals.

Obtain “Balance Confirmation” verbally.

Expedite recovery drive from overdue accounts.

Answer inquiries by clarifying desired information; locating problems and providing information relating to credit balance/overdue balance.

Resolve problems by clarifying issues; exploring answers and alternative solutions; escalating unresolved problems.

Promote additional services i.e. Welcome Note, Invoice Notification, Early Alert, Payment Notification by recognizing opportunities; explaining new features.

Maintain call center database and customer wise history by entering information.