Experience
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
- Freshers are also encouraged to apply.
Skills Required
Responsibilities & Context
Handle inbound and outbound calls professionally and efficiently.
Communicate fluently and confidently in English with customers.
Respond to customer inquiries, provide accurate information, and resolve issues within the defined service standards.
Listen actively to understand customer needs and deliver appropriate solutions.
Manage customer complaints professionally and escalate complex issues to the appropriate team.
Maintain accurate customer records, call logs, and case details in the CRM or designated system.
Follow approved scripts, standard operating procedures (SOPs), and quality guidelines.
Meet performance targets, including call quality, customer satisfaction, Average Handling Time (AHT), and service level.
Maintain customer confidentiality and comply with organizational policies.
Demonstrate empathy, patience, professionalism, and a customer-first attitude.
Participate in training, coaching, and performance review sessions.