Call Centre Executive

Excellent verbal communication and interpersonal skills.

Strong proficiency in professional Bangla communication.

Strong customer-handling and problem-solving abilities.

Basic computer knowledge and proficiency in using relevant software.

Ability to work under pressure and manage multiple customer interactions.

Previous experience in Customer Service, Call Center, or E-commerce will be an advantage.

Freshers with strong communication and customer-handling skills are also encouraged to apply

Contact customers to confirm orders and verify order details.

Provide accurate information about products, including features, usage, pricing, and availability.

Handle customer inquiries, complaints, and concerns in a professional and timely manner.

Identify customer problems and provide appropriate solutions.

Ensure accurate communication and follow-up regarding customer orders.

Maintain a high level of customer satisfaction and provide a positive customer experience.

Coordinate with relevant internal teams to resolve customer and order-related issues.

Maintain proper records of customer interactions and order confirmations.