Experience
- 3 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup
Education
- Bachelor of Science (BSc) in Civil Engineering
- Diploma in Civil
Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup
Additional Requirements
- Age 25 to 39 years
- Only Male
Responsibilities & Context
Company Overview:
Besthome Properties Ltd. is a growing real estate company committed to delivering quality residential projects and excellent customer experiences. We are looking for a dynamic, professional, and customer-focused individual to join our team as Sr. Executive / Assistant Manager – Customer Service.
Job Context
The selected candidate will be responsible for maintaining strong relationships with apartment buyers, handling customer queries and complaints, coordinating technical and service-related issues, monitoring payment and documentation follow-ups, and ensuring smooth communication between customers and internal departments from booking to handover.
Job Responsibilities
Maintain regular communication with apartment buyers and existing customers.
Handle customer queries, complaints, requests, and technical concerns professionally.
Understand and explain apartment layouts, specifications, finishing materials, construction progress, and related technical matters to customers.
Coordinate with Engineering, Construction, Sales, Accounts, Legal, CRM, and other concerned departments to resolve customer issues.
Follow up on customer modifications, finishing requirements, rectification works, and handover-related observations.
Conduct site visits with customers when required and provide appropriate technical clarification.
Follow up with customers regarding installment payments, outstanding dues, registration, documentation, and handover requirements.
Maintain complete customer records, agreements, payment schedules, correspondence, complaint logs, and service history.
Coordinate apartment inspection, snag-list preparation, rectification follow-up, and final handover.
Prepare customer statements, letters, notices, payment reminders, and official correspondence.
Ensure complaints are properly recorded, followed up, and resolved within the required timeline.
Update customer information and service status in ERP/CRM systems.
Prepare daily, weekly, and monthly customer service reports for management.
Maintain a high level of customer satisfaction and long-term customer relationships.
Perform any other responsibilities assigned by management.
Job Other Benifits
- Festival Bonus: 2
Mobile allowance
Earn Leave Encashment
100% Festival Bonus
Lunch fully subsidizes
Standard Work environment
Pick and drop facilities (Only for selected routes)
All government holiday
Other benefits as per company policy