Experience
Requirements
Responsibilities & Context
Handle customer inquiries through phone calls, Facebook, WhatsApp, and other communication channels.
Perform Telesales, upselling, cross-selling, and follow-up calls.
Maintain customer information, Complain and sales activities using CRM software.
Respond to customer queries professionally and provide accurate product/service information.
Follow up with potential and existing customers to increase sales and customer retention.
Handle customer complaints and ensure timely resolution.
Update daily customer interactions, sales information, and follow-up records.
Coordinate with the sales, e-commerce, and other relevant departments when required.
Others responsibility assigned by management.