Experience
Requirements
Responsibilities & Context
Responsibility:
Client Communication: Answer inquiries via phone, email, chat, or in-person visits to provide accurate product and service information.
Issue Resolution: Handle customer complaints, troubleshoot problems, and coordinate with internal teams for timely solutions.
Relationship Management: Build sustainable relationships with accounts, maintain updated profiles in CRM databases, and encourage repeat business.
Sales & Promotion: Identify opportunities to cross-sell or upsell products and services, and help generate new leads when required.
Feedback Reporting: Collect client feedback and share insights with management or technical departments to improve service delivery.
Job Other Benifits
- Salary Review: Yearly
- Festival Bonus: 2