Call Center Representative

• Higher Secondary
• Bachelor/Honors
• Diploma

• Age 18 to 26 years

Job Responsibilities

·        Handle incoming and outgoing customer calls professionally.

·        Respond to customer queries and provide accurate information.

·        Handle customer complaints and ensure proper follow-up.

·        Maintain call records and update customer information as required.

·        Coordinate with concerned departments to resolve customer issues.

·        Maintain professional communication and service quality.

·        Achieve assigned call handling and performance targets.

Educational Requirements

·        Minimum HSC or equivalent.

·        Freshers are encouraged to apply.

·        Candidates with previous Call Centre/Customer Service experience will get preference.

Additional Requirements

·        Good communication skills in Bangla.

·        Basic communication ability in English.

·        Good listening and customer-handling skills.

·        Basic computer knowledge.

·        Willingness to work in shifts.