Experience
- 2 to 5 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Education
- Bachelor of Business Administration (BBA)
Requirements
- 2 to 5 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Skills Required
Customer Service, Customer Comuunication, Problem-solving skill, Team Player, Microsoft Office, Time Management, Customer Service Quality Control, Professionalism, Adaptability
Additional Requirements
- Age 23 to 30 years
- Only Female
Responsibilities & Context
Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Receive, record, and resolve customer complaints promptly.
Check delivery status, POD, and shipment details in the system.
Coordinate with delivery teams and branches to resolve delivery issues.
Communicate with bank and corporate clients regarding complaints and investigations.
Follow up on pending cases and ensure timely resolution within the agreed SLA/TAT.
Prepare daily reports on complaints, delivery issues, and case updates.
Ensure customer satisfaction and maintain professional communication.
Maintain accurate records and ensure the confidentiality of customer information.
Job Other Benifits
- T/A,Provident fund,Tour allowance,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Age
23 to 30 years
Gender
Only Female can apply
Job Work Place
Work at office
Read Before Apply
Please apply only who are fulfilling all the requirements of this job
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