Experience
- 2 to 5 years
- The applicants should have experience in the following business area(s): Resort, Hotel, Hospital, Tour Operator, Call Center
Education
- Bachelor/Honors
Requirements
- 2 to 5 years
- The applicants should have experience in the following business area(s): Resort, Hotel, Hospital, Tour Operator, Call Center
Skills Required
Additional Requirements
- Age 20 to 40 years
Responsibilities & Context
Handle room reservations, booking inquiries and guest communications through phone calls, WhatsApp, email, social media and online booking platforms.
Convert inquiries into confirmed bookings through effective sales techniques and follow-ups.
Promote resort accommodation, villas, cottages, family packages, corporate retreats and special promotional offers.
Develop and maintain relationships with corporate clients, travel agencies, tour operators, educational institutions and other potential partners.
Manage reservation records, booking confirmations, advance payments, cancellations and guest databases.
Coordinate with the Front Desk, Housekeeping, Food & Beverage and Operations teams to ensure smooth guest experiences.
Maintain updated room availability, rates, packages and reservation information in the Property Management System (PMS).
Achieve monthly sales and room reservation targets.
Follow up with previous guests, generate repeat bookings and encourage positive guest reviews.
Prepare daily, weekly and monthly sales and reservation reports for management.