Sales Operation Manager

• 3 to 7 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, E-commerce, F-commerce

• Masters

• 3 to 7 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, E-commerce, F-commerce

• Age At least 25 years

Zennova Essence is looking for an experienced, dynamic, and result-oriented Operation Manager with a strong background in sales management, business operations, and the skincare and cosmetics industry.

We are seeking a professional who can lead our team, achieve monthly sales targets, improve operational efficiency, and contribute to the company's sustainable growth.

🔹 Key Responsibilities

1. Sales Target & Revenue Growth

• Set monthly sales targets and develop effective strategies to achieve them.

• Monitor monthly sales performance, revenue growth, and target achievement.

• Analyze sales data and implement strategies to increase sales and profitability.

• Identify opportunities to expand the customer base and increase repeat purchases.

• Ensure the sales team consistently works toward achieving monthly targets.

2. Business Operations Management

• Oversee daily business operations and ensure smooth workflow.

• Manage order processing, inventory, stock availability, and delivery operations.

• Coordinate with sales, customer service, warehouse, and marketing teams.

• Monitor cancelled orders, product returns, and order conversion rates.

• Develop strategies to improve operational efficiency and reduce unnecessary costs.

3. Team Leadership & Performance Management

• Supervise, motivate, and manage the performance of team members.

• Assign responsibilities and monitor individual and team performance.

• Conduct regular performance reviews and provide guidance to improve productivity.

• Ensure accountability, discipline, and effective communication across departments.

4. Sales Reporting & Business Analysis

• Prepare and analyze monthly sales and operational reports.

• Track sales targets versus actual sales performance.

• Identify business challenges and recommend effective solutions.

• Report sales growth, revenue, inventory status, and team performance to management.

🔹 Experience Requirements

• Minimum 2–5 years of experience in sales or operations management.

• Previous experience in the skincare, cosmetics, or beauty industry is highly preferred.

• Proven track record of achieving monthly sales targets and increasing revenue.

• Experience managing sales teams and monitoring individual performance.

• Experience in e-commerce business operations is strongly preferred.

• Practical knowledge of inventory management, order processing, and customer service operations.

🔹 Required Skills

• Strong leadership and team management capabilities.

• Excellent sales planning and target achievement skills.

• Good understanding of skincare and cosmetic products.

• Strong analytical, problem-solving, and decision-making abilities.

• Proficiency in Microsoft Excel, sales reporting, and inventory management systems.

• Excellent communication and organizational skills.

• Ability to work under pressure and deliver measurable business results.

• Festival Bonus: 2