Executive, Customer Support & Call Center
Job Description
Title: Executive, Customer Support & Call Center
Company Name: Excel Telecom (Pvt.) Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Post Graduate.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service
Job Responsibilities:
∎ Giving accurate feedback of queries over the phone or social media's
∎ Answer questions about products or the company
∎ Ask questions to understand customer requirements
∎ Enter and update customer information in the database
∎ Handle grievances to preserve the company's reputation
∎ Keep records of calls and sales and note useful information
∎ Contact potential or existing customers to inform them about a product or service using scripts facilitate future sales.
Additional Requirements:
∎ Age 25 to 32 years
∎ Only males are allowed to apply
∎ Proven experience as tele sales /call center representative
∎ Good knowledge of relevant computer programs and telephone systems
∎ Ability to learn about products and services and describe/explain them to prospects
∎ Excellent knowledge of English
∎ Excellent communication and interpersonal skills
∎ Cool-tempered and able to handle rejection
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints
∎ Candidate must have solid understanding of technology/digital products
∎ Candidate must be handy in terms of using computer
∎ We prefer candidates who are willing to hustle to serve customers and get problems sorted out managing multiple stakeholders.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Policy of the Company
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Jan 2022
Company Information:
∎ 12 Jan 2022
∎ Excel Telecom (Pvt.) Limited
∎ Address : Tower Alamgir (Level-7), House # 11/B, Road # 55, Block # NW(F), Gulshan-2, Dhaka-1212, Bangladesh
∎ Business : Mobile Device Sales & Distribution Company.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 23rd Jan 2022
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