Inquiries and Outreach Officer
Job Description
Title: Inquiries and Outreach Officer
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's degree required in relevant field.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Department: Program Support/ RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: RSC-Asia, Cox`s Bazar Office, Bangladesh.
∎ Reporting to: Inquiries and Outreach Manager
∎ Expected Start Date: At Earliest
∎ Program Brief:
∎ Founded in 1933, International Rescue Committee (IRC) is one of the world`s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
∎ The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department-managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
∎ Purpose: The Inquiries Officer is responsible for monitoring and responding to routine refugee case status inquiries submitted via e-mail, phone, letter and the RSC`s online Case Status Inquiry website (CaSI). Inquiries may be submitted directly by refugees or third parties. The Inquiries Officer also provides general information about the USRAP to refugees. The Inquiries Officer will ensure that case related updates provided by refugees or USRAP partner agencies are accurately recorded in into START, and flagged for follow-up as appropriate. The Inquiries Officer projects the professional image of the IRC-RSC through telephone, email and in-person interaction with refugees
Job Responsibilities:
∎ Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
∎ Respond to refugee or third-party inquiries submitted online, by phone, email, letter and/or in-person encounters within established time frames.
∎ Provide refugee applicants with accurate, general information about the USRAP, or with their case specific information.
∎ Provide counselling on case status and in some cases, final case decision by United States Citizenship and Immigration Services
∎ Ensure accurate data entry into START in accordance with USRAP guidelines and the cooperative agreement, and accurate dissemination of information received to relevant staff.
∎ Seek guidance and communicate with appropriate staff about more complex cases.
∎ Keep immediate supervisor informed of developments in daily inquiries, including any urgent inquiries.
∎ Assist in recognizing, documenting and alerting supervisors of trends.
∎ Recommend process improvements and changes.
∎ Ensure automated response systems (voicemail, e-mail, CaSI) are regularly updated with current information.
∎ Complete call logs and relevant/required reports, including weekly progress reports.
∎ Other duties as assigned by supervisor.
Additional Requirements:
∎ At least two years of relevant professional experience including database management and record keeping required.
∎ Previous customer service experience preferred
∎ Resettlement processing, interview experience, or other NGO experience is preferred.
∎ Previous work in a multi-cultural environment is advantageous.
∎ Both team and detail oriented; flexible and able to work in fast-paced, multi-cultural environment.
∎ Able to function effectively in a complex office environment and set appropriate priorities; manages time well in order to meet deadlines.
∎ Ability to carry out responsibilities independently with minimal technical support.
∎ Must be a patient and good communicator who can identify problems and pro-actively seek to resolve them.
∎ Prior experience working with interpreters is preferred.
∎ Willing and able to travel to and work in remote locations such as refugee camps.
∎ Excellent verbal and written English language skills required.
∎ Working knowledge of a refugee language is desirable.
∎ High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required.
∎ Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
∎ Knowledge of Rohingya is a plus.
∎ Ability to type 40 words per minute required.
∎ Certification: N/A
Compensation & Other Benefits:
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Dec 2023
Company Information:
∎ 5 Dec 2023
∎ International Rescue Committee (IRC)
Category: NGO/Development
:
Source: bdjobs.com
Deadline Expired on 14th Dec 2023
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