International Call Center Agent (Night Shift)

Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).

Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).

Willing to be in a minimum of 3 - 6 months probation period (depending on performance).

Able to speak clearly and persuasively in English in positive or negative situations.

Proven organizational and interpersonal skills.

Self-motivated, independent worker with the ability to multitask.

Professional, courteous and know proper phone etiquette.

Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.

Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.

Ability to work independently as well as cooperatively in a team setting.

Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.

Ability to relate with a diverse group of people.

Sound knowledge of essential software like MS Word, MS Excel, Email etc.

Previous experience in call centers, telemarketing or a similar role will be preferred.

Make outbound calls to USA / Canada customers and handle different topics according to the communication script.

Identify customers` needs, clarify information, research every issue and provide solutions and/or alternatives.

Sell services / products over the phone as per the instructions provided.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal / team qualitative and quantitative targets.