Experience
- At least 10 years
- The applicants should have experience in the following business area(s): Hotel, Resort
Education
- Bachelor/Honors
Requirements
- At least 10 years
- The applicants should have experience in the following business area(s): Hotel, Resort
Skills Required
Additional Requirements
- Age 40 to 60 years
- Only Male
Responsibilities & Context
Novem Ecoresort is looking for a dynamic, experienced and result-oriented Resort Manager to lead our resort operations, enhance guest experience and contribute to the growth and profitability of the resort.
Key Responsibilities
Manage the overall day-to-day operations of the resort, including Front Office, Housekeeping, Food & Beverage, Guest Services, Maintenance and Recreation.
Ensure high standards of guest service, cleanliness, hospitality and operational efficiency.
Lead, motivate and develop the resort team and ensure effective staff scheduling and performance.
Drive room occupancy, revenue, RevPAR and direct bookings through effective sales and revenue initiatives.
Develop packages, promotions and new business opportunities targeting families, couples, corporate groups, students and tour operators.
Build and maintain relationships with corporate clients, travel agencies, tour operators and other business partners.
Monitor operating costs, inventory, procurement and wastage to improve profitability.
Handle guest feedback and complaints professionally and ensure timely resolution.
Ensure proper maintenance of rooms, villas, pool, conference facilities and other resort facilities.
Implement and maintain operational SOPs, safety standards and service-quality systems.
Promote Novem's identity as a nature-based and eco-friendly resort through responsible tourism and sustainable operational practices.
Prepare regular operational and performance reports for management.