Experience
- 5 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup
Education
- Bachelor of Science (BSc) in Civil Engineering
Requirements
- 5 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup
Skills Required
Additional Requirements
- Age 26 to 40 years
- Only Male
- Strong technical knowledge of apartment construction, finishing works, drawings, specifications, and handover processes.
- Excellent customer handling, communication, negotiation, and problem-solving skills.
- Ability to explain technical matters to non-technical customers clearly and professionally.
- Good command of both Bangla and English.
- Strong coordination and follow-up skills.Proficiency in MS Office.
- Knowledge of ERP/CRM software will be an added advantage.
- Must be responsible, proactive, organized, and able to work under pressure.
- A professional attitude and a presentable personality are essential.
Responsibilities & Context
Company Overview:
Besthome Properties Ltd. is a growing real estate company committed to delivering quality residential projects and excellent customer experiences. We are looking for a dynamic, professional, and customer-focused individual to join our team as Sr. Executive / Assistant Manager – Customer Service.
Job Context
The selected candidate will be responsible for maintaining strong relationships with apartment buyers, handling customer queries and complaints, coordinating technical and service-related issues, monitoring payment and documentation follow-ups, and ensuring smooth communication between customers and internal departments from booking to handover.
Job Responsibilities
Maintain regular communication with apartment buyers and existing customers.
Handle customer queries, complaints, requests, and technical concerns professionally.
Understand and explain apartment layouts, specifications, finishing materials, construction progress, and related technical matters to customers.
Coordinate with Engineering, Construction, Sales, Accounts, Legal, CRM, and other concerned departments to resolve customer issues.
Follow up on customer modifications, finishing requirements, rectification works, and handover-related observations.
Conduct site visits with customers when required and provide appropriate technical clarification.
Follow up with customers regarding installment payments, outstanding dues, registration, documentation, and handover requirements.
Maintain complete customer records, agreements, payment schedules, correspondence, complaint logs, and service history.
Coordinate apartment inspection, snag-list preparation, rectification follow-up, and final handover.
Prepare customer statements, letters, notices, payment reminders, and official correspondence.
Ensure complaints are properly recorded, followed up, and resolved within the required timeline.
Update customer information and service status in ERP/CRM systems.
Prepare daily, weekly, and monthly customer service reports for management.
Maintain a high level of customer satisfaction and long-term customer relationships.
Perform any other responsibilities assigned by management.
Job Other Benifits
- Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
100% Bonus
Earn Leave Encashment
Standard Work environment
Pick and Drop (Specific Route)