Workshop In-charge

Strong customer service and communication skills.

Knowledge of workshop operations and spare parts management.

Good problem-solving and coordination skills.

Ability to manage customer complaints and service-related issues.

Receive customers and open job cards for servicing.

Receive spare parts orders and coordinate spare parts billing.

Monitor customer issues through the issue management system and ensure timely resolution.

Manage job card billing and issue gate passes.

Monitor customer complaints and take necessary corrective actions.

Ensure effective service delivery and compliance with service center procedures.

Monitor daily spare parts usage and follow up on availability.

Support business profitability through effective workshop operations.

Ensure warranty parts are provided to customers against eligible claims.

Process warranty claims within the required timeline.