Call Center Executive (Female)

• At least 1 year
• The applicants should have experience in the following business area(s): Importer

• HSC
• Bachelor/Honors

• Bachelor’s Degree or Higher Secondary Certificate (HSC).

• At least 1 year
• The applicants should have experience in the following business area(s): Importer

• Age 21 to 35 years
• Only Female

• Clear communication skills in both Bangla and English.

• Excellent phone etiquette, problem-solving aptitude, and multitasking ability.

• Proficiency in basic software and call log entry.

Experience

• At least 1 year of experience in a recruiting agency, education consultancy, call center, or related customer service field.

• Freshers are also encouraged to apply.

Company Overview

Toshi Motor Industries is a leading 3-wheeler Easy Bike importer, manufacturer, and marketer of high-quality Easy Bikes and Auto-rickshaws in Bangladesh. Built in our own state-of-the-art manufacturing facilities, every vehicle we produce leverages Japanese technology and strictly adheres to European quality standards.

Job Type: Office-based

Office Hours: 9:00 AM to 7:00 PM (6 days a week, Friday off)

Job Location: Porabari, Jolarpar, Gazipur

Job Context & Responsibilities

• As a Call Center Executive, you will manage inbound and outbound customer interactions efficiently, providing accurate information and resolving queries professionally. You will handle customer support, coordinate with internal teams, and support service delivery/recruitment operations by guiding callers and maintaining compliance with company procedures.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently.

• De-escalate situations involving dissatisfied customers.

• Call clients and customers to inform them about company services, updates, or new opportunities.

• Guide callers through navigation, processes, or using company services.

• Collaborate with other call center and administrative professionals to improve overall service quality.

• Manage inbound and outbound calls related to customers and applicants adhering to company policies.

• Identify and assess customer and applicant needs to achieve maximum satisfaction.

• Resolve complaints via phone calls and handle routine follow-ups.

• Provide real-time assistance to executives and manage routine situations in the absence of a Team Leader.

• Prepare daily reports for the Team Leader and maintain clear communication logs.

• Collect positive feedback and reviews from clients or candidates.

• Salary: BDT 12,000 / month (Negotiable based on experience)

• Two yearly Festival Bonuses

• Performance Bonus

• Excellent career growth opportunities