Experience
- At most 2 years
- The applicants should have experience in the following business area(s): Call Center
Education
- Bachelor/Honors
Requirements
- At most 2 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required
Additional Requirements
- Age 24 to 30 years
Responsibilities & Context
Dhaka Logistics Services & Solution is looking for smart, enthusiastic, and customer-focused individuals for the position of Customer Service Executive - Contact Centre. Selected candidates will work under Dhaka Logistics Services & Solution and will be deputed to Mutual Trust Bank PLC (MTBL) to provide quality customer support and handle inbound and outbound calls from customers regarding banking services.
This role is ideal for candidates interested in building a career in banking customer service and contact center operations.
Key Responsibilities
Handle inbound and outbound calls from customers regarding Mutual Trust Bank PLC. banking products and services.
Provide accurate information about Banking services, products, and procedures.
Resolve customer queries, complaints, and service requests in a professional manner.
Maintain proper records of customer interactions in the system.
Ensure high standards of customer service and maintain call quality.
Follow contact centre guidelines, service standards, and compliance requirements.
Ability to work in under pressure and roster based
Achieve service performance targets set by management.
Educational Requirements
Bachelor’s degree in any discipline from a recognized university.
Fresh graduates are encouraged to apply.
Experience Requirements
0–2 years of experience in Contact Centre / Call Centre / Customer Service will be preferred.
Experience in Banking or Financial service customer support will be an added advantage.
Additional Requirements
Excellent communication skills in Bangla and basic English.
Good listening and problem-solving skills.
Ability to work in rotational shifts
Basic computer skills (MS Office, typing, data entry).
Customer-focused attitude with strong interpersonal skills.